Customer experience -Clinic Agents

Keka Technologies Private Limited; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Growing brand

Hands-on pet care experience

Career growth

Pet-friendly environment

Job summary

Supertails Clinic in Bengaluru is seeking a Customer Care Executive with 1–4 years of experience in customer support, tele-calling, or front-desk roles in healthcare or pet services.

You will handle inquiries, book appointments, follow up on leads, coordinate scheduling with vets, and ensure a positive experience for pet parents from first contact to post-visit support.

This full-time role offers a collaborative environment, CRM usage, and opportunities to grow within a growing pet-care brand.

Qualifications

• 1–2 years in customer service or front-desk roles.
• Experience in healthcare or pet services is a plus.
• Strong English and Hindi communication; Kannada is a plus.

Responsibilities

• Handle appointment bookings via calls, WhatsApp, and social media.
• Follow up on leads and encourage consultations.
• Manage clinic calendars and coordinate with vets.
• Send appointment reminders and post-visit follow-ups.
• Provide information on services and pricing; escalate complex queries.
• Build relationships with pet parents and maintain records in the system.

Skills

Customer support

Tele-calling

Front-desk

Tools

CRM tools

Booking software

WhatsApp for Business

Job description

Customer Care Executive – Supertails Clinic

Experience: 1- 4 years in customer support, tele-calling, or front-desk roles (Healthcare, Veterinary, or Hospitality preferred)

Employment Type: Full-time

About Supertails Clinic

Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering consultations, diagnostics, and treatment services. Our customer care team ensures a smooth and seamless experience for pet parents from appointment booking to post-consultation support.

Role Overview

As a Customer Care Executive, you will be the first point of contact for pet parents reaching out to our clinic.

Your role will involve handling inquiries, booking appointments, following up on leads, and ensuring exceptional customer service.

Key Responsibilities

• Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social media, assisting customers with appointment bookings.
• Lead Follow-Ups: Call potential customers who have shown interest in clinic services and encourage them to book consultations.
• Scheduling & Coordination: Manage clinic calendars, confirm appointments with vets, and update customers on any changes.
• Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up post-visit to ensure customer satisfaction.
• Basic Inquiry Resolution: Provide information about clinic services, pricing, and procedures while directing complex queries to vets.
• Customer Engagement: Build strong relationships with pet parents, addressing concerns and ensuring they have a positive experience.
• Data Management: Maintain accurate records of appointments, customer interactions, and follow-ups in the system.

What We’re Looking For

• Experience: 1-2 years in customer service, tele-calling, or front-desk roles, preferably in healthcare or pet services.
• Communication: Strong verbal and written communication skills in English and Hindi (Kannada is a plus).
• Organizational Skills: Ability to multitask, manage bookings efficiently, and handle multiple customer inquiries.
• Proactive & Friendly: Someone who enjoys talking to people, has a customer-first attitude, and can build relationships.
• Tech-Savvy: Comfortable using CRM tools, booking software, and WhatsApp for Business.
• Pet Lover: A genuine love for animals and an interest in pet care will be a huge plus!

Why Join Us?

• Be Part Of a Growing Brand: Join a leading pet-care company expanding its veterinary services.
• Hands-on Pet Care Experience: Engage with pet parents and contribute to
• Career Growth: Opportunities to learn and grow within Supertails.
• Pet-Friendly Environment: Work in a space where pets are welcome!