Returns & Refunds Executive

Happinesscue; Mumbai, Delhi, Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

HumanConnect Services coordinates a client assignment for a Returns & Refunds Executive who will manage day-to-day order operations, customer experience, catalog coordination, reporting and follow-up in Mumbai and other major cities.

The role requires clear communication, organisation, and ownership of routine tasks after initial training, with potential assessments for shortlisted candidates.

Qualifications

• The ideal candidate should communicate clearly, be organised and take ownership of routine responsibilities after initial training.
• 0–3 years of experience; based across Delhi NCR, Bengaluru, Mumbai, Noida.
• Shortlisted candidates may be asked to participate in a short practical discussion or role-specific assessment.

Responsibilities

• Handle day-to-day responsibilities connected with order management, customer experience, catalogue coordination, reporting, follow-up.
• Coordinate assigned work, respond to relevant enquiries, maintain records and reports, follow up with stakeholders and ensure that agreed activities are completed on time.

Job description

Job Summary

This is a client assignment being coordinated through HumanConnect Services. As Returns & Refunds Executive, you will handle day-to-day responsibilities connected with order management, customer experience, catalogue coordination, reporting, follow-up. This includes coordinating assigned work, responding to relevant enquiries, maintaining records and reports, following up with stakeholders and ensuring that agreed activities are completed on time. The role is suitable for candidates with 0?3 years and is based across Delhi NCR / Bengaluru / Mumbai / Noida. The work is practical and team-oriented, with regular interaction with colleagues, customers, vendors, partners or other stakeholders depending on the assignment. The role offers practical exposure and is suited to someone who wants to build a steady career in this function. The ideal candidate should communicate clearly, be organised and take ownership of routine responsibilities after initial training. Shortlisted candidates may be asked to participate in a short practical discussion or role-specific assessment.

Responsibilities

• Handle day-to-day responsibilities connected with order management, customer experience, catalogue coordination, reporting, follow-up.
• Coordinate assigned work, respond to relevant enquiries, maintain records and reports, follow up with stakeholders and ensure that agreed activities are completed on time.

Requirements

• The role is suitable for candidates with 0?3 years and is based across Delhi NCR / Bengaluru / Mumbai / Noida.
• The work is practical and team-oriented, with regular interaction with colleagues, customers, vendors, partners or other stakeholders depending on the assignment.

Qualifications

• The ideal candidate should communicate clearly, be organised and take ownership of routine responsibilities after initial training.
• Shortlisted candidates may be asked to participate in a short practical discussion or role-specific assessment.

Location

Delhi / NCR , Bengaluru , Mumbai , Noida