Customer Experience Agent - Mohali Q3 - 2026

Alorica; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 500,000; Full time

Job summary

Alorica is hiring a Customer Experience Agent for their Mohali office. The role involves providing customer support, resolving queries via call, and ensuring high customer satisfaction. Ideal candidates are flexible to work in 24*7 environments and have up to 5 years of experience in customer support.

Fluency in English and excellent customer service skills are essential for success in this role. Freshers are welcome if they have relevant experience in domestic voice processes.

Qualifications

• Freshers to 5 years of experience in Customer Support.
• Experience in an international voice process preferred.
• Excellent command over English and effective customer service skills.

Responsibilities

• Provide customer support and resolve queries via call.
• Build credibility and trust with customers.
• Research, diagnose, troubleshoot, and identify solutions to customer issues.

Skills

Customer support experience

Fluent spoken English

High energy levels

Job description

Customer Experience Agent - Mohali Q3 - 2026

Key responsibilities include providing customer support and resolving customer queries via call, building credibility and trust with customers by empathizing with their problems, proactively understanding their needs, and responding promptly to achieve high CSAT scores. The role involves researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues. Candidates must be flexible to work in 24*7 environments (US Shift).

• Freshers to 5yrs of experience with Customer Support
• Experience in an International Voice Process
• The candidate should have excellent command over English – fluency in spoken English, customer service skills, and high energy levels.
• Candidates who have experience in domestic Voice Process can be considered as freshers.

Location

A-40A, Industrial Focal Point, 160059, IN