Customer Excellence Representative, India

The Chemours Company; Mumbai City; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Packages

Tuition Reimbursement

Learning and Development Opportunities

Diversity and Inclusion Initiatives

Volunteer Day

Job summary

The Chemours Company is seeking a skilled Customer Service/Order Management professional in Mumbai to manage the end-to-end Order-to-Cash process and deliver superior customer service. You will coordinate onboarding, order processing, invoicing, and cross-functional collaboration to ensure seamless operations and customer satisfaction.

Ideal candidates bring 5+ years in customer service or supply chain roles, with SAP R/3 experience and a strong understanding of international trade.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Commerce, or a related field.
• 5+ years of experience in Customer Service, Customer Excellence, Supply Chain, Order Management, or related function.
• Hands-on experience with SAP R/3 ERP systems.
• Strong understanding of trading business models and international trade operations.

Responsibilities

• Deliver exceptional customer service while ensuring compliance with SOX requirements, company sales policies, and applicable regulatory standards.
• Manage the end-to-end Order-to-Cash (O2C) process to support a seamless customer experience.
• Facilitate new customer onboarding and master data setup.
• Process stock transfer orders and customer orders accurately.
• Manage domestic and High Sea Sales orders.
• Monitor order progress from order entry through delivery and proactively communicate updates to customers and internal stakeholders.
• Coordinate customs declaration and shipping documentation activities.
• Execute billing activities and ensure timely and accurate invoice processing.
• Partner with the Sales team to support accounts receivable management and payment collection activities.
• Provide customer training and guidance on portal order process.
• Manage credit and debit note requests and related documentation.
• Investigate and resolve customer complaints, including return order processing and issue resolution.
• Support on the change to business and first order process.
• Collaborate with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to drive customer satisfaction and operational excellence.
• Identify opportunities for process improvement and support continuous improvement initiatives.

Skills

Customer service

Order management

Supply chain

Communication

Stakeholder management

English proficiency

Education

Bachelor’s degree in Business/Logistics/Commerce

Tools

SAP R/3 ERP

Job description

As we create a colorful, capable and cleaner world through chemistry, we invite you tojoin our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

The responsibilities of the position include, but are not limited to, the following:

Key Responsibilities

• Deliver exceptional customer service while ensuring compliance with SOX requirements, company sales policies, and applicable regulatory standards.
• Manage the end-to-end Order-to-Cash (O2C) process to support a seamless customer experience.
• Facilitate new customer onboarding and master data setup.
• Process stock transfer orders and customer orders accurately.
• Manage domestic and High Sea Sales orders.
• Monitor order progress from order entry through delivery and proactively communicate updates to customers and internal stakeholders.
• Coordinate customs declaration and shipping documentation activities.
• Execute billing activities and ensure timely and accurate invoice processing.
• Partner with the Sales team to support accounts receivable management and payment collection activities.
• Provide customer training and guidance on portal order process.
• Manage credit and debit note requests and related documentation.
• Investigate and resolve customer complaints, including return order processing and issue resolution.
• Support on the change to business and first order process.
• Collaborate effectively with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to drive customer satisfaction and operational excellence.
• Identify opportunities for process improvement and support continuous improvement initiatives.

Required Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Commerce, or a related field.
• Minimum 5 years of experience in Customer Service, Customer Excellence, Supply Chain, Order Management, or a related operational function.
• Hands-on experience working with SAP R/3 ERP systems.
• Strong understanding of trading business models and international trade operations.
• Strong ownership on accounts and roles & responsibilities
• Customer-centric mindset with a demonstrated commitment to delivering outstanding customer experiences.
• Excellent interpersonal, communication, and stakeholder management skills, with the ability to collaborate across functions and organizational levels.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a dynamic environment.
• Proven ability to work effectively both independently and as part of a collaborative team.
• Proficiency in English, including strong verbal and written communication skills

Benefits:

• Competitive Compensation
• Comprehensive Benefits Packages
• Tuition Reimbursement
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Day

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.