Process Associate

Clariant SE; Navi Mumbai; Hybrid; INR 300,000 - 380,000; Full time

Benefits offered by this job

Hybrid work model

Group medical insurance

Annual bonus

Wellbeing & assistance program

Transport facility

Job summary

Clariant in Navi Mumbai, India is seeking a Customer Service professional to manage sales orders end-to-end, coordinate with stakeholders, and ensure timely communication on order status and supply. The role emphasizes accuracy in order execution, SAP-based delivery creation, and maintaining shipping instructions for efficient fulfillment.

The ideal candidate has 1-2 years in customer service, experience with OTC processes, and proficiency in MS Office.

Qualifications

• BA/ B.Com degree or equivalent in related commerce field.
• 1-2 years relevant experience in Customer Service.
• Working experience with a captive or outsourced shared service centre.
• Quality experience in operational order execution and good understanding of the OTC process.
• Good understanding of the operational OTC process.
• Proficiency in MS Office.
• General knowledge of SAP.

Responsibilities

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.
• Responsible for CSD activities.
• Close interaction with Business Support, Affiliates and Agents.
• Release incl. SAP delivery creation, monitor and check open.
• Review periodically of pending orders co-ordinate with BU for suitable action.
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution.
• Close interaction with Marketing Service, Business Support, Affiliates and Agents.
• Timely communication to the customer on their order position on update supply / availability.
• Co-ordinate with Finance for getting SO released from Credit Block.
• Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
• Give feedback on order status and handle issues and claims.
• Proactive information of all involved parties.
• Achieve 100% delivery performance with customers.

Skills

Customer service

Order processing

OTC process understanding

Education

BA/ B.Com

Tools

SAP

MS Office

Job description

To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability.

Responsibilities

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.
• Responsible for CSD activities.
• Close interaction with Business Support, Affiliates and Agents.
• Release incl. SAP delivery creation, monitor and check open.
• Review periodically of pending orders co-ordinate with BU for suitable action.
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order.
• Close interaction with Marketing Service, Business Support, Affiliates and Agents.
• Timely communication to the customer on their order position on update supply / availability.
• Co-ordinate with Finance for getting SO released from Credit Block.
• Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
• Give feedback on order status and handle issues and claims.
• Proactive information of all involved parties.
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution.
• Achieve 100% delivery performance with customers.

Requirements

• BA/ B. Com degree or equivalent in related commerce field
• 1-2 years relevant experience in Customer Service.
• Working experience with a captive or outsourced shared service centre.
• Quality experience in operational order execution and good understanding of the OTC process.
• Good understanding of the operational OTC process.
• Proficiency in MS Office
• General knowledge of SAP

Our Offer

Company Culture:

• Be part of an amazing team who will be there to support you.
• A forward-looking company, with a culture of innovation and a strong portfolio in
• sustainable technologies
• Ongoing Professional Development Opportunities
• Long term growth opportunity
• Work-Life Balance
• Speak Up Culture
• Women's Inclusion Network of Clariant (WIN)
• Hybrid Work Model- 3 days in office and 2 days remote
• Child Day Care facility fully sponsored by Clariant
• In-house Cafeteria & Subsidized meals
• Clariant-Sponsored Annual Health Check-Up
• Centralized Company Transport for Designated Routes (Regular shift)
• Employee Wellbeing & Assistance Program
• Group Medical Insurance, Group Personal Accident Insurance and LifeInsurance
• Maternity & Parental leave policies
• Performance-Based Competitive Annual Bonus Plan
• On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room.

Your Contact

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

We at Clariant are aware of our responsibility. Our purpose "Greater chemistry – between people and planet" describes the role we can play in the world if we align our thinking and all future decisions with it.