IT Service Delivery Specialist

The Chemours Company; Gurgaon; On-site; INR 800,000 - 1,100,000; Full time

Job summary

The Chemours Company in Gurgaon, India seeks an IT Service Delivery Specialist to help administer and improve ITSM, ITAM, and CMDB processes. You will support service delivery initiatives, gather requirements, document processes, and coordinate activities across teams to enhance operational efficiency and customer experience.

The role emphasizes governance, compliance, and reporting, with day-to-day administration of incident, request, problem and change management processes, while contributing

Qualifications

• Experience with ITSM, ITAM and CMDB processes and controls.
• Ability to gather requirements, document processes and coordinate activities.
• Support governance, compliance, audits and reporting requirements.

Responsibilities

• Assist administration and improvement of ITSM, ITAM, and CMDB processes.
• Support service delivery initiatives to improve efficiency and customer experience.
• Maintain incident, request, problem, change and configuration management activities.

Skills

ITSM

ITAM

CMDB

Incident management

Change management

Governance

Job description

## IT Service Delivery SpecialistApply: India - Gurgaon (Cyber Greens): Full time: Posted Today: JR15068As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.**The responsibilities of the position include, but are not limited to, the following:*** **Service Management & Process Support** Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities.* Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience.* Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities.**Governance & Compliance Support*** Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls.* Support compliance, audit, and reporting requirements by collecting and validating data and documentation.**Service Management & Process Support** Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities.Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience. . Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities.**Governance & Compliance Support*** Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls.* Support compliance, audit, and reporting requirements by collecting and validating data and documentation.**Service Operations & Administration*** Assist with day-to-day administration of Incident, Request, Problem, Change, Knowledge, Asset, and Configuration Management processes.* Maintain service catalog items, workflows, notifications, and process documentation.* Improve process performance and identify opportunities for service improvements.**ITAM & CMDB*** Work with Infrastructure, Cybersecurity, Procurement, Finance, and Application teams to maintain accurate asset and configuration information.* Assist with asset lifecycle activities, configuration management processes, and data quality initiatives.**Reporting & Continuous Improvement*** Develop and maintain standard reports, dashboards, KPIs, and service performance metrics to support quality management of our service desk.* Analyze operational data and provide recommendations for process improvements.* Support SLA monitoring, compliance reporting, and service management performance reviews.* Develop and deliver training, process documentation, knowledge materials, and user education sessions to promote adoption, understanding, and consistent execution of ITSM, ITAM, and CMDB procedures and best practices.**Vendor & Stakeholder Support*** Assist in managing vendor relationships, service requests, and performance reporting.* Coordinate with internal teams and external service providers to support service delivery objectives.* Help track vendor performance,* Provide responsive customer service and support to stakeholders across the organization.At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.