IT Service Delivery Specialist

None; Gurugram District; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Chemours in India seeks a Service Management & Process Support professional to administer and continuously improve ITSM, ITAM, and CMDB processes. You will assist service delivery initiatives that boost efficiency, consistency, and customer experience by gathering requirements, documenting processes, and coordinating activities.

You will work with Infrastructure, Cybersecurity, Procurement, Finance, and Application teams to maintain accurate asset and configuration data, support reporting and

Jobbeschreibung

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

Service Management & Process Support

Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities. Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience. Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities.

Governance & Compliance

Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls. Support compliance, audit, and reporting requirements by collecting and validating data and documentation.

Service Management & Process Support

Support the administration and continuous improvement of ITSM, ITAM, and CMDB processes and capabilities. Assist with service delivery initiatives that improve operational efficiency, process consistency, and customer experience. Support service management projects and initiatives by gathering requirements, documenting processes, and coordinating activities.

Governance & Compliance

Follow established ITSM, ITAM, and CMDB policies, procedures, standards, and controls. Support compliance, audit, and reporting requirements by collecting and validating data and documentation.

Service Operations & Administration

Assist with day-to-day administration of Incident, Request, Problem, Change, Knowledge, Asset, and Configuration Management processes. Maintain service catalog items, workflows, notifications, and process documentation. Improve process performance and identify opportunities for service improvements.

ITAM & CMDB

Work with Infrastructure, Cybersecurity, Procurement, Finance, and Application teams to maintain accurate asset and configuration information. Assist with asset lifecycle activities, configuration management processes, and data quality initiatives.

Reporting & Continuous Improvement

Develop and maintain standard reports, dashboards, KPIs, and service performance metrics to support quality management of our service desk. Analyze operational data and provide recommendations for process improvements. Support SLA monitoring, compliance reporting, and service management performance reviews. Develop and deliver training, process documentation, knowledge materials, and user education sessions to promote adoption, understanding, and consistent execution of ITSM, ITAM, and CMDB procedures and best practices.

Vendor & Stakeholder Support

Assist in managing vendor relationships, service requests, and performance reporting. Coordinate with internal teams and external service providers to support service delivery objectives. Help track vendor performance, Provide responsive customer service and support to stakeholders across the organization.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”. Every day Chemours delivers Trusted Chemistry that enables products and technologies that people rely on to live better and thrive. A global leader in industrial and specialty chemicals, our chemistry enables vital innovations from high-performance computing, artificial intelligence (AI), and advanced electronics to batteries for electric and low-emissions vehicles, climate friendly cooling, paints and durable coatings for advanced infrastructure, and more. Through our three businesses – Thermal & Specialized Solutions, Titanium Technologies, and Advanced Performance Materials – we deliver chemistry-based innovations that solve our customers’ biggest challenges.

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