Customer Excellence Representative, India

The Chemours Company; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Packages

Tuition Reimbursement

Learning and Development Opportunities

Strong Inclusion and Diversity Initi</

Job summary

The Chemours Company in Mumbai is seeking a skilled O2C Specialist to manage end-to-end Order-to-Cash processes and ensure accurate billing and customer satisfaction. You will coordinate with Sales, Supply Chain, Logistics, and Finance to support onboarding, master data setup, and timely deliveries.

The ideal candidate has 5+ years in Customer Service or Supply Chain operations, with SAP R/3 experience and a customer-centric mindset. This on-site role offers growth and a strong benefits package.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics or related field.
• Minimum 5 years of experience in Customer Service, Supply Chain, Order Management, or related operations.
• Hands-on experience with SAP R/3 ERP systems.
• Strong understanding of trading and international trade operations.
• Customer-centric mindset with ability to deliver exceptional service.

Responsibilities

• Deliver exceptional customer service while complying with SOX and sales policies.
• Manage end-to-end Order-to-Cash process to support seamless customer experience.
• Onboard new customers and set up master data.
• Process stock transfers and customer orders accurately.
• Handle domestic and High Sea Sales orders.
• Monitor order progress from entry to delivery and communicate updates.
• Coordinate customs declarations and shipping docs.
• Execute billing and ensure timely invoicing.
• Support accounts receivable and payment collection with Sales.
• Provide training on portal order process to customers.
• Manage credit/debit notes and related docs.
• Investigate customer complaints and return orders.
• Support changes to business and first order processes.
• Collaborate with Sales, Supply Chain, Logistics, Finance and others to drive satisfaction.
• Identify opportunities for process improvements.

Skills

Customer Service

O2C Process

Stakeholder Management

English Proficiency

Analytical Skills

Cross-functional Collaboration

Problem Solving

Education

Bachelors in Business/Commerce/Supply Chain

Tools

SAP R/3

Job description

India - Mumbai (Andheri)

Full time

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

Key Responsibilities

• Deliver exceptional customer service while ensuring compliance with SOX requirements, company sales policies, and applicable regulatory standards.

• Manage the end-to-end Order-to-Cash (O2C) process to support a seamless customer experience.

• Facilitate new customer onboarding and master data setup.

• Process stock transfer orders and customer orders accurately.

• Manage domestic and High Sea Sales orders.

• Monitor order progress from order entry through delivery and proactively communicate updates to customers and internal stakeholders.

• Coordinate customs declaration and shipping documentation activities.

• Execute billing activities and ensure timely and accurate invoice processing.

• Partner with the Sales team to support accounts receivable management and payment collection activities.

• Provide customer training and guidance on portal order process.

• Manage credit and debit note requests and related documentation.

• Investigate and resolve customer complaints, including return order processing and issue resolution.

• Support on the change to business and first order process.

• Collaborate effectively with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to drive customer satisfaction and operational excellence.

• Identify opportunities for process improvement and support continuous improvement initiatives.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Commerce, or a related field.

• Minimum 5 years of experience in Customer Service, Customer Excellence, Supply Chain, Order Management, or a related operational function.

• Hands‑on experience working with SAP R/3 ERP systems.

• Strong understanding of trading business models and international trade operations.

• Strong ownership on accounts and roles & responsibilities

• Customer‑centric mindset with a demonstrated commitment to delivering outstanding customer experiences.

• Excellent interpersonal, communication, and stakeholder management skills, with the ability to collaborate across functions and organizational levels.

• Strong analytical and problem‑solving skills with the ability to manage multiple priorities in a dynamic environment.

• Proven ability to work effectively both independently and as part of a collaborative team.

• Proficiency in English, including strong verbal and written communication skills

Benefits:

• Competitive Compensation
• Comprehensive Benefits Packages
• Tuition Reimbursement
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Day

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.

Every day Chemours delivers Trusted Chemistry that enables products and technologies that people rely on to live better and thrive. A global leader in industrial and specialty chemicals, our chemistry enables vital innovations from high-performance computing, artificial intelligence (AI), and advanced electronics to batteries for electric and low-emissions vehicles, climate friendly cooling, paints and durable coatings for advanced infrastructure, and more.

Through our three businesses – Thermal & Specialized Solutions, Titanium Technologies, and Advanced Performance Materials – we deliver chemistry-based innovations that solve our customers’ biggest challenges.

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