Customer Service Representative

Ashland India Private Ltd; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Ashland India Private Ltd in Mumbai is seeking a Customer Service Representative to join our Supply Chain team. You will collaborate with sales, plant, logistics and finance to ensure timely order processing and delivery, while upholding service standards and resolving disputes.

Ideal candidates have a Bachelor’s degree in Business, Logistics or Science and 6–8 years of relevant experience, with strong SAP and Excel skills and fluency in English.

Qualifications

• Bachelor’s degree in Business, Logistics or Science.
• A minimum 6 - 8 years of relevant experience is a must.
• Aptitude for use of software applications including SAP and Microsoft Suite.
• Be fluent in English, both in written & verbal form.
• Ability to develop and manage international relationships.

Responsibilities

• To work closely with sales and customers to have sales orders processed timely and correctly.
• To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.
• To execute Ashland’s customer service standards, order processing procedure.
• Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
• To evaluate and improve customer service performance Liaise with customers, finance, production, sales and logistics related dept. to execute customer services.
• Order processing in SAP SD module, order date maintenance, order tracking.

Skills

Fluent English

Analytical skills

Data mining

Education

Bachelor’s degree in Business, Logistics or Science

Tools

SAP

Microsoft Excel

Microsoft Suite

Job description

Ashland India Private Ltd Position: Customer Service Representative

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we’d like to meet you and bet you’d like to meet us. Ashland has an exciting opportunity for a Customer Service Representative to join our Supply chain team at our Mumbai office. This is a very visible, significant role within the Company and the Life Sciences function. This position will report to APAC Customer Service Manager.

Responsibilities

• To work closely with sales and customers to have sales orders processed timely and correctly.
• To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.
• To execute Ashland’s customer service standards, order processing procedure.
• Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
• To evaluate and improve customer service performance Liaise with customers, finance, production, sales and logistics related dept. to execute customer services.
• Make the decision on ordinary daily work within regulation and consult special problem with supervisor.
• Order processing in SAP SD module, order date maintenance, order tracking.

Education & Experience

• Bachelor’s degree or equivalent in Business, Logistics or Science
• A minimum 6 - 8 years of relevant experience is a must.
• Aptitude for use of software applications including SAP and Microsoft Suite
• Be fluent in English, both in written & verbal form.
• Additional languages are a plus.
• Ability to develop and manage international relationships.
• Strong analytical & data mining skills
• Strong excel data processing skills (advance levels), MIS reporting specialist
• Familiar with SAP OTC

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do. Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty. Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

Infinite possibilities Creating good chemistry isn’t just about what happens when you add the right ingredients together. It’s about what happens when the right people are one of the ingredients. Good chemistry – the kind that can transform a market or a world – is what makes Ashland different and what makes us better. If you’re passionate about the infinite possibilities created through good chemistry, we have a rewarding and challenging opportunity for you to help us make great things happen every day for our customers, our communities, our investors and our colleagues around the world.