Customer Entitlement Representative

Clarivate Plc; Chennai; On-site; INR 420,000 - 580,000; Full time

Job summary

Clarivate Plc in Chennai hires an Entitlement Representative to support our Global Order to Cash (OTC) team, handling trials, new business setups, and renewals for international customers in Salesforce CRM.

The role requires a bachelor’s degree and 1+ year CRM experience, with CPQ knowledge and familiarity with NetSuite or Zuora, plus strong Excel/Access skills to ensure accurate pricing and timely order fulfillment.

Qualifications

• Bachelor’s degree in any subject
• 1+ year experience in stakeholder and customer handling in CRMs
• Salesforce preferred
• Strong communication skills (written, oral, presentation)
• Microsoft Office with Excel skills
• Knowledge of web product delivery and processes
• Experience with CPQ tools is a plus
• Ability to resolve client issues with problem-solving and analytics
• Attention to thoroughness and accuracy in tasks
• Good listening to obtain necessary information and transact successfully
• Operational excellence and quality focus
• Strong organizational skills

Responsibilities

• Handle internal/external stakeholders and customers in Salesforce CRM
• Work with CRM, order management and billing systems like NetSuite or Zuora
• Experience with Salesforce CPQ or CPQ tools preferred
• Manage web product delivery, order fulfillment, and customer service
• Understand pricing, policies, and contracts
• Understand order-to-cash processes
• Resolve inquiries promptly with professionalism
• Adhere to audit and compliance controls

Skills

CRM experience

Salesforce

Communication skills

MS Office

Excel

CPQ knowledge

Order management

Billing systems

Education

Bachelor's degree

Tools

Salesforce CPQ

NetSuite

Zuora

Job description

Entitlement Representative We are looking for an Entitlement Representative to join our Global Order to Cash – Entitlement team in Chennai . This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivate's web-based products and services by managing trials, new business setups, and renewals.

About You

• Must have a bachelor’s degree in any subject specialization that supports the role.
• Minimum 1Year of overall experience in internal, external stake holder and customer handling in CRM’s.
• Salesforce preferred
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.
• Knowledge of web product delivery and processes.
• It would be great if you also had . .
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Ability to achieve thoroughness and accuracy when accomplishing a task.
• Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.
• Driven towards operational excellence and achieve quality in everything you do
• Strong organizational skills

What will you be doing in this role?

• Internal, external stake holder and customer handling specifically in Salesforce CRM.
• Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora
• Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred
• Demonstrated work experience in managing web product delivery and processes, order fulfillment/delivery and/or customer service.
• Must possess knowledge of business processes, pricing, policies, and contracts.
• Understand a company’s opportunity to cash processes.
• Assist in resolving incoming queries promptly, demonstrating a high level of professionalism and strong communication skills.
• Follow Clarivate’s audit and compliance controls.

About the Team

The Entitlement’s team is part of our Global Order to Cash (OTC) organization which includes Order Management, Billing, Collections and Cash Applications. Each group collaborates to provide transparency on our end-to-end processes and performance, working to a high standard in order to meet our customer expectations.

Hours of Work

Monday to Friday- rotational shifts covering APAC, EMEA and US hours.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.