Customer Engineer - Existing Installation

Schindler; Indore District; On-site; INR 500,000 - 900,000; Full time

Job summary

Schindler is seeking a Customer Engineer for Existing Installation in Indore to perform call-backs, safety inspections, and complex repairs on elevator systems. You will diagnose issues, ensure compliance with safety standards, and work with the team to deliver reliable service.

The role emphasizes technical proficiency in maintenance, strong customer service, planning, and a safety-first mindset to maintain high reliability for customers in the region.

Qualifications

• Bachelor or diploma in Mechanical, Electrical, Electronics or ITI.
• 5–12 years in Elevator or manufacturing service/maintenance.
• Strong maintenance and repair technical skills.
• Customer service orientation and safety focus.

Responsibilities

• Execute call-backs on existing elevator installations and address customer concerns.
• Conduct periodic safety inspections and document findings with corrective actions.
• Perform repair tasks on elevator systems, troubleshoot electrical, mechanical, and control issues.
• Interact with customers to diagnose issues and provide effective solutions.
• Collaborate with colleagues and engineers to coordinate complex repair tasks.

Skills

Maintenance & Repair

Customer Service

Planning

Safety Orientation

Education

Degree / Diploma in Mechanical / Electrical / Electronics or ITI

Job description

Customer Engineer - Existing Installation

Your main responsibilities

• Execute call-backs on existing elevator installations, promptly addressing
  customer concerns to maintain optimal performance and reliability.
• Conduct periodic safety inspections on elevators to ensure compliance
  with all relevant safety regulations and standards, documenting findings,
  and recommending corrective actions as necessary.
• Perform intricate repair tasks on elevator systems, including
  troubleshooting electrical, mechanical, and control systems issues with
  high technical precision and adherence to industry standards.
• Interact with customers to diagnose issues and provide solutions,
  maintaining a professional demeanor and fostering a positive customer
  experience.
• Collaborate with colleagues, managers, and engineers to share insights
  and coordinate efforts on more complex repair and service tasks, ensuring
  efficient resolution and continuous improvement.

What you bring

• Qualification: Degree / Diploma Engineer (Mechanical / Electrical/Electronics) or ITI
• Professional Experience : 5 to 12 years in the Elevator or manufacturing industry in Service/Maintenance Department
• Skills / Competencies :
• 1) Technical Expertise in Maintenance and Repair
• 2) Customer Service Orientation
• 3) Planning
• 4) Safety Orientation

Whats in it for you

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.