Customer Engineer - Existing Installation

Schindler Group; Indore District; On-site; INR 500,000 - 700,000; Full time

Job summary

Schindler India is seeking a Customer Engineer for existing installation support. You will address customer concerns, perform preventive maintenance, and carry out repairs with high technical precision. You will work closely with the service team to ensure optimal elevator performance.

The role requires mechanical/electrical knowledge, strong safety orientation, and 5–12 years of experience in elevator maintenance. On-site work in India with opportunities for growth and professional development.

Qualifications

• Experience in maintenance and repair of elevator systems.
• Strong customer service orientation and communication skills.
• Ability to plan inspections, repairs and parts coordination.
• Commitment to safety regulations and high quality standards.

Responsibilities

• Execute call-backs on existing elevator installations and address customer concerns.
• Conduct periodic safety inspections and document findings with recommendations.
• Perform intricate repair tasks on elevator systems including electrical, mechanical, and control issues.
• Interact with customers to diagnose issues and provide solutions.
• Collaborate with colleagues to coordinate complex repair and service tasks for efficient resolution.

Skills

Maintenance expertise

Customer service orientation

Planning

Safety orientation

Electrical/Mechanical knowledge

Education

Degree/Diploma Engineer (Mechanical / Electrical/Electronics) or ITI

Tools

Electrical test equipment

Job description

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We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you don’tjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.

Join us as a

Customer Engineer - Existing Installation

Your main responsibilities

• Execute call-backs on existing elevator installations, promptly addressing customer concerns to maintain optimal performance and reliability.
• Conduct periodic safety inspections on elevators to ensure compliance with all relevant safety regulations and standards, documenting findings, and recommending corrective actions as necessary.
• Perform intricate repair tasks on elevator systems, including troubleshooting electrical, mechanical, and control systems issues with high technical precision and adherence to industry standards.
• Interact with customers to diagnose issues and provide solutions, maintaining a professional demeanor and fostering a positive customer experience.
• Collaborate with colleagues, managers, and engineers to share insights and coordinate efforts on more complex repair and service tasks, ensuring efficient resolution and continuous improvement.

What you bring

• Qualification: Degree / Diploma Engineer (Mechanical / Electrical/Electronics) or ITI
• Professional Experience :
• 5 to 12 years in the Elevator or manufacturing industry in Service/Maintenance Department
• Skills / Competencies :
• 1) Technical Expertise in Maintenance and Repair
• 2) Customer Service Orientation
• 3) Planning
• 4) Safety Orientation

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skillsand perspectives as together we shape the sustainable cities of today andtomorrow.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.