Customer Engagement Support Professional

Jaggaer; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Global exposure

Office support in Hyderabad

Job summary

Jaggaer is seeking an experienced Executive Assistant to support our CMO in Hyderabad. The role combines executive support, project management, and site operations for the Hyderabad marketing team, coordinating with global stakeholders across US, Europe, the Middle East, and India.

The ideal candidate has 5+ years in an EA role, strong communication and organizational skills, and comfort with AI-based productivity tools like Claude AI.

Qualifications

• 5+ years of experience as an Executive Assistant in a fast-paced setting.
• Proven ability to support senior leadership across multiple regions.
• Strong written and verbal communication with executives and global teams.
• Excellent organizational and project management skills.
• Willingness to adopt AI-based productivity tools such as Claude AI.

Responsibilities

• Provide executive support to the CMO, including calendar and meeting coordination.
• Arrange travel and manage correspondence across US and India time zones.
• Serve as a liaison between the CMO and global marketing teams.
• Act as site administrator for Hyderabad operations and logistics.
• Lead select project management tasks and track deliverables and timelines.
• Prepare briefing materials, presentations, and leadership updates.
• Coordinate meetings across regions and times, anticipate conflicts.

Skills

Executive assistant experience

Calendar management

Travel arrangements

Project management

Cross-time-zone coordination

Written and verbal communication

Adaptability to AI tools

Tools

Claude AI

Job description

Job Summary

Jaggaer is looking for an experienced Executive Assistant to support our Chief Marketing Officer (CMO). This role combines high-level executive support, project management, and site administration for our Hyderabad marketing team, and requires a professional who is comfortable working across time zones and coordinating with global stakeholders across the US, Europe, the Middle East, and India.

Responsibilities

• Provide comprehensive executive support to the CMO, including calendar management, meeting coordination, travel arrangements, and correspondence, across US and India time zones.
• Serve as a key point of contact between the CMO and global marketing teams in the US, Europe, the Middle East, and India.
• Act as site administrator for the local Hyderabad Marketing team, supporting day-to-day office operations, coordination, and logistics.
• Own select project management responsibilities on behalf of the CMO, including tracking deliverables, timelines, and follow-ups across cross-functional initiatives.
• Prepare briefing materials, presentations, and reports for meetings, reviews, and leadership updates.
• Adopt and actively use Claude AI to support and accelerate task completion, documentation, and workflow efficiency.
• Manage confidential information with a high degree of discretion and professionalism.
• Coordinate meetings and events that span multiple regions and time zones, anticipating scheduling conflicts and proposing solutions.

Work Schedule & Location

• Based in Hyderabad, India; in-office 3 days per week (hybrid).
• Must maintain working hours that overlap with US Central Time (CST) through at least 12:00 PM CST daily, to ensure real-time availability with the Houston-based CMO.
• Some flexibility for later hours will be required to coordinate with other global team members across different time zones.

Position Requirements

• 5+ years of experience as an Executive Assistant (industry background outside of software or marketing is welcome).
• Proven ability to support senior leadership in a fast-paced, matrixed organization.
• Strong written and verbal communication skills, with the ability to interface confidently with executives and global teams.
• Excellent organizational skills and demonstrated project management capability.
• Comfort with, and willingness to adopt, AI-based productivity tools (e.g., Claude AI) as part of daily workflow.
• High flexibility with working hours to ensure meaningful overlap with a Houston, TX-based executive and other globally distributed team members who may also work later hours.

Preferred Attributes

• Experience supporting a marketing or other cross-functional business leader.
• Familiarity with coordinating across multiple international regions and cultures.
• A proactive, adaptable mindset with strong problem-solving instincts and the ability to manage ambiguity.