Customer Engagement Manager – Generalist

Acumant; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Acumant is hiring a Customer Engagement Manager to support strategic customer engagements across pre-sales, solutioning, project management, and AI-driven business application initiatives.

This client-facing consulting role requires the ability to understand business problems, structure solution approaches, and drive engagements from initial discussions to delivery coordination. The role offers exposure to EU markets with potential relocation opportunities based on performance.

Qualifications

• 6–8 years of experience in pre-sales, consulting, solutioning, business analysis, or project management.
• Strong ability to understand customer problems and convert them into structured solution proposals.
• Experience in management consulting, technology consulting, or business transformation projects is preferred.
• Exposure to CRM, ERP, AI, Azure AI, data, automation, or enterprise applications will be an advantage.
• MBA from IIM / top-tier Indian business schools or equivalent consulting background will be preferred.
• Should be client-facing, structured, articulate, and comfortable operating in a consulting mode.

Responsibilities

• Support customer conversations, discovery workshops, and business requirement discussions.
• Prepare proposals, solution notes, estimations, presentations, and client-facing documentation.
• Work with internal technical and delivery teams to shape practical business solutions.
• Manage engagement coordination across pre-sales, planning, Agile delivery, and customer governance.
• Support AI, automation, business applications, data, and digital transformation initiatives.
• Engage with EU and international customers on strategic consulting-led opportunities.

Job description

Acumant is hiring a Customer Engagement Manager to support strategic customer engagements across pre-sales, solutioning, project management, and AI-driven business application initiatives. This is a client-facing consulting role suited for someone who can understand business problems, structure solution approaches, and drive engagements from initial discussion to delivery coordination.

Responsibilities:

• Support customer conversations, discovery workshops, and business requirement discussions.
• Prepare proposals, solution notes, estimations, presentations, and client-facing documentation.
• Work with internal technical and delivery teams to shape practical business solutions.
• Manage engagement coordination across pre-sales, planning, Agile delivery, and customer governance.
• Support AI, automation, business applications, data, and digital transformation initiatives.
• Engage with EU and international customers on strategic consulting-led opportunities.

Responsibilities:

• 6–8 years of experience in pre-sales, consulting, solutioning, business analysis, or project management.
• Strong ability to understand customer problems and convert them into structured solution proposals.
• Experience in management consulting, technology consulting, or business transformation projects is preferred.
• Exposure to CRM, ERP, AI, Azure AI, data, automation, or enterprise applications will be an advantage.
• MBA from IIM / top-tier Indian business schools or equivalent consulting background will be preferred.
• Should be client-facing, structured, articulate, and comfortable operating in a consulting mode.

The role provides strong exposure to EU markets, strategic customer engagements, and AI-led transformation programs, with potential relocation opportunities to Europe based on performance, career progression, and business needs.

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