Customer Engagement Manager – CRM / ERP Functional & Pre-Sale

Acumant; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Acumant in Bengaluru seeks a Customer Engagement Manager to lead discovery sessions and translate business needs into CRM/ERP solutions. You will support pre-sales activities, estimations, proposals, and solution walkthroughs, while coordinating with delivery teams and leadership to drive successful outcomes.

This consulting-led role involves AI, data, and digital transformation engagements and opportunities to work across EU and international markets.

Qualifications

• 6–8 years in consulting, pre-sales, or project management.
• CRM/ERP engagements experience is required.
• Strong client-facing communication and stakeholder management.
• Hands-on implementation exposure to Dynamics 365 BC/CE, Azure AI, or data projects preferred.
• MBA from IIM or equivalent top Indian business school preferred.

Responsibilities

• Lead customer discovery sessions and translate business needs into structured solution proposals.
• Support pre-sales activities including proposals, estimations, presentations, and solution walkthroughs.
• Work on CRM, ERP, AI, data, and digital transformation engagements.
• Coordinate between clients, delivery teams, and leadership to ensure successful execution.
• Support Agile project management, requirements clarification, delivery governance, and customer communication.

Skills

Client-facing

Communication

Stakeholder management

Pre-sales

Project management

Requirements analysis

Presentation skills

Education

MBA from IIM

Tools

Dynamics 365 Business Central

Dynamics 365 CE

Azure AI

Data engagements

Job description

Customer Engagement Manager – CRM / ERP Functional & Pre-Sale

• Lead customer discovery sessions and translate business needs into solution approaches.
• Support pre-sales activities including proposals, estimations, presentations, and solution walkthroughs.
• Work on CRM, ERP, business application, AI, data, and digital transformation engagements.
• Coordinate between clients, delivery teams, and leadership to ensure successful execution.
• Support Agile project management, requirements clarification, delivery governance, and customer communication.
• Contribute to consulting-led engagements across EU and international markets.

Responsibilities:

• 6–8 years of experience in consulting, functional consulting, pre-sales, or project management.
• Prior experience with CRM / ERP engagements is required.
• Hands-on implementation exposure to Dynamics 365 Business Central, Dynamics 365 CE, Azure AI, or data engagements is preferred.
• Strong communication, client-facing, documentation, and stakeholder management skills.
• Prior management consulting experience or MBA from IIM / top-tier Indian business schools will be preferred.
• Should be comfortable working in a consulting-driven environment, not as a pure technical consultant.

Responsibilities:

• 6–8 years of experience in pre-sales, consulting, solutioning, business analysis, or project management.
• Strong ability to understand customer problems and convert them into structured solution proposals.
• Experience in management consulting, technology consulting, or business transformation projects is preferred.
• Exposure to CRM, ERP, AI, Azure AI, data, automation, or enterprise applications will be an advantage.
• MBA from IIM / top-tier Indian business schools or equivalent consulting background will be preferred.
• Should be client-facing, structured, articulate, and comfortable operating in a consulting mode.

This role offers exposure to EU markets, strategic engagements, AI-driven business applications, and potential relocation opportunities to Europe based on career progression and business requirements.