Associate Engagement Manager

Quantiphi; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Quantiphi is looking for an experienced individual to manage client engagements effectively. The role involves acting as the primary contact for channel partners, leading requirement gathering sessions, and overseeing project execution from initiation to completion. Ideal candidates should possess strong technical acumen in Machine Learning and Software Development, along with excellent communication skills. Responsibilities also include guiding the onboarding of project candidates and ensuring client satisfaction through regular updates and reporting.

Qualifications

• Good understanding of Machine Learning, Software Development, and Data Analytics concepts.
• Proven ability to lead requirement gathering sessions, define problem statements, and contribute to solution design.
• Experience in managing professional services engagements including scope, timeline, budget, and resource management.
• Exceptional verbal and written communication skills.
• Proficient in creating detailed project plans and status reports.
• Strong analytical and problem-solving skills.
• Good understanding and experience of Agile and Scrum methodologies.

Responsibilities

• Act as the primary point of contact for channel partner throughout the engagement.
• Plan, execute, and oversee professional services engagements from initiation to closure.
• Collaborate with technical architects to develop solution approaches.
• Work closely with talent acquisition to onboard suitable candidates.
• Establish and maintain robust reporting mechanisms to track project progress.

Skills

Technical Acumen

Requirements Gathering & Solutioning

Engagement Management

Communication & Client Management

Reporting & Documentation

Problem-Solving

Agile Methodologies

Job description

Client Engagement & Requirements Gathering:

• Act as the primary point of contact for our channel partner throughout the engagement lifecycle.
• Lead discovery sessions to thoroughly understand client business challenges, technical requirements, and desired outcomes.
• Translate complex client needs into clear, actionable requirements and user stories.
• Proactively identify opportunities to add value and expand services based on client needs.

Solutioning & Strategy:

• Collaborate with technical architects and subject matter experts to develop initial solution approaches and proposals.
• Provide basic solutioning guidance, outlining technical feasibility and potential approaches for Machine Learning, Software Development, and Data Analytics projects.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Engagement Management & Delivery Oversight:

• Plan, execute, and oversee professional services engagements from initiation to closure.
• Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal teams.
• Manage project budgets, and resources effectively, ensuring projects are delivered on time and within scope.
• Proactively identify and mitigate risks, escalating issues as necessary to ensure smooth project progression.

Resource Fulfillment & Operations:

• Work closely with talent acquisition and resource management teams to identify, vet, and onboard suitable candidates (BAs, Senior BAs, Developers, Architects etc.) for project roles across Geographies
• Ensure the right technical skills and experience are matched to client requirements.
• Oversee the operational aspects of resource deployment and team management.

Reporting & Communication:

• Establish and maintain robust reporting mechanisms to track project progress, performance metrics, and client satisfaction.
• Provide regular, transparent updates to clients and internal stakeholders on engagement status, risks, and achievements.
• Prepare comprehensive status reports, and post-mortem analyses.

Must have Skills

• Technical Acumen: Good understanding of Machine Learning, Software Development, and Data Analytics concepts. Ability to grasp technical details and discuss solutions with both technical and non-technical stakeholders.
• Requirements Gathering & Solutioning: Proven ability to lead requirement gathering sessions, define problem statements, and contribute to basic solution design.
• Engagement Management: Experience in managing professional services engagements, including scope, timeline, budget, and resource management.
• Communication & Client Management: Exceptional verbal and written communication skills. Ability to articulate complex ideas clearly, manage client expectations, and build strong, trusting relationships.
• Reporting & Documentation: Proficient in creating detailed project plans, status reports, business requirement documents, and other project artifacts.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative and practical solutions.
• Agile Methodologies: Good understanding and application experience of Agile and Scrum-based development methodologies.

Good to Have Skills:

• Experience in cloud-based technologies (AWS/GCP/Azure).
• Experience in other domains (Healthcare / Retail / Others).
• Experience in a service-based industry.
• Go-getter attitude with a proactive approach to identifying and resolving challenges.