Customer Development Manager

8080-Johnson & Johnson Private Limited Legal Entity; Chennai District; On-site; INR 400,000 - 640,000; Full time

Job summary

8080-Johnson & Johnson Private Limited Legal Entity is seeking a Customer Development Manager to manage Independent Outlets and Eye Hospitals/Ophthalmic Clinics in a defined geography in Tamil Nadu. The role focuses on growing ACUVUE contact lens sales while ensuring compliance and sustainable practices.

The position reports to the Area Sales Manager and offers sales incentives. The candidate will own the territory, drive store coverage and sales, identify new IOs, run trial activations, and

Qualifications

• Bachelor’s Degree in any discipline required; optometry degree adds advantage.
• 2-3 years of proven sales experience in healthcare consumables.
• Exposure to CRM/relationship marketing is a plus.

Responsibilities

• Shape and grow ACUVUE business in the territory.
• Act as the single point of contact for IOs and Institutes in the territory.
• Drive sales by communicating BPAs, trade schemes, offers and coordinating with accounts.
• Ensure territory coverage and drive minimum sales at each store.
• Identify new IOs equipped with fitting contact lenses.
• Execute programs such as trial activations in key IOs.
• Drive NPIs adoption and implement marketing strategies.
• Coordinate with marketing and distributors for trial lenses and merchandising.
• Collaborate with distributors to ensure smooth service to retailers.
• Develop territory to drive penetration of contact lenses.
• Build relations with retailers, optometrists, and Institutes to grow store value.
• Provide product messaging and refreshers to ECPs.
• Collaborate with PD team to drive training programs.

Skills

CRM/relationship marketing

Healthcare sales

Retail/Optical industry experience

Education

Bachelor’s Degree in any discipline

Job description

Job Summary:

This role will be responsible for managing Independent Outlets and Eye Hospitals/Ophthalmic Clinics (Institutions) within a defined geography. The CDM’s responsibility is to develop the territory and ensure sales growth for ACUVUE contact lenses in a compliant and sustainable manner. The position reports to the Area Sales Manager and is eligible for sales incentives.

Key Responsibilities

• Shape and grow ACUVUE business in the territory.
• Act as the single point of contact for IOs and Institutes in the territory.
• Drive growth of ACUVUE sales by ensuring timely communication of BPAs, trade schemes, offers and working with accounts to achieve the same.
• Ensure optimal coverage of territory (all stores once a month and key stores twice a month at least) and drive required minimum sales at each store.
• Identify new IOs equipped with fitting contact lenses.
• Execute programs such as trial generation activations in key IOs.
• Drive NPIs adoption and implementation of marketing strategies.
• Work with marketing team and distributors to ensure availability of trial lenses and visual merchandising at key stores.
• Collaborate with distributors to ensure smooth service to retailers.
• Develop territory to drive penetration of contact lenses.
• Build and maintain relations with key stakeholders (retailers, optometrists, and stakeholders at Institutes) and drive the value of contact lenses in overall store growth.
• Provide regular product messaging and product refreshers with ECPs.
• Collaborate with PD team to drive training programs.
• Manage outsourced team to drive coverage in certain territories (if applicable).
• Adhere to J&J compliance and policies.

Education

Bachelor’s Degree in any discipline required. Degree in Optometry is an added advantage.

Experience and Skills

• Minimum 2-3 years of proven track record in consumable sales in the healthcare industry.
• Exposure to CRM/relationship marketing is an added advantage.
• Experience in optical industry, retail, FMCG or similar is desired.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.