Customer Delivery Manager (m/f/d)

Deutsche Telekom AG; Bengaluru, Pune District; On-site; INR 2,500,000 - 4,200,000; Part time

Job summary

T-Systems ICT India Pvt. Ltd. seeks a Customer Delivery Manager to lead end-to-end delivery for cloud services, coordinating with internal and external delivery teams and customers. You will ensure on-time, on-budget delivery and drive continuous improvement in cost and quality.

You will oversee CDMs, squads, and related roles, fostering collaboration with CS, CMS, and delivery units while shaping delivery strategies for key accounts in India.

Qualifications

• Experience in end-to-end delivery operations for cloud services.
• Strong understanding of Cloud Solutions and Managed Services Portfolio.
• Proficiency in T-Systems Cloud portfolio.
• Leadership to manage teams of CDMs and delivery personnel.
• Strong analytical and problem-solving skills.
• Excellent communication for managing customer demands and escalations.
• Ability to build relationships with customers and suppliers.

Responsibilities

• Oversee end-to-end delivery operations model for contracted cloud services.
• Lead and manage a team of CDMs and squads.
• Maintain regular communication with delivery teams and customers.
• Represent the voice of the customer within the CMS delivery organization.
• Endorse and approve optimal costing and solution design sign-off.
• Monitor all aspects of customer delivery within budget and quality targets.
• Drive cost optimization and efficiency in services.

Skills

End-to-end delivery

Cloud solutions

Managed services portfolio

Leadership

Analytical skills

Communication skills

Stakeholder management

Cost management

Quality management

Delivery models

Risk management

Cross-functional collaboration

Job description

# Customer Delivery Manager (m/f/d)BengaluruProfessionalRegular (Part Time Possible)T-Systems ICT India Pvt. Ltd.india\_tsi## About this job### Your TaskThis role is for a **Customer Delivery Manager (CDM)** who is accountable for the end-to-end delivery for customer accounts or cluster of accounts with a focus on quality and cost. The position serves as the delivery liaison between the customer and the delivery organization (e.g., CS, CMS). This role requires fostering strong collaboration and direct communication with the Service Management (CSM) organization and both internal and external delivery units/suppliers.#### Responsibilities* **Service Delivery:** Oversee end-to-end delivery operations model of the contracted cloud services for customers, balancing cost and quality across cloud service offerings* **Team Leadership:** Lead and manage a team of CDMs/squads, integrating SC, OPM, and additional roles such as quality or program managers where required* **Collaboration & Communication:** Maintain regular communication with delivery teams and suppliers regarding performance and quality, and establish regular cadence with Service Management (CSM) and customers on delivery aspects* **Customer Advocacy:** Represent the voice of the customer within the CMS delivery organization* **Solution Approval:** Endorse and approve optimal costing and solution design sign-off, including Transition/Transformation (TT) approach* **Delivery Oversight:** Monitor all aspects of customer delivery ensuring services are delivered on time, within budget, and with high quality* **Cost & Quality Management:** Supervise and monitor the quality and cost of services in adherence to customer order/contract obligations and drive cost optimization and efficiency measures* **Addressing Portfolio Gaps:** Identify and address any service gaps in collaboration with portfolio owners* **Escalation Management:** Serve as escalation point for quality of service delivery issues or customer concerns* **Complaint Management:** Ensure prompt management and resolution of customer delivery complaints* **Quality Enhancement:** Direct quality initiatives like Back2Green programs in alignment with QPEE process and standards* **Strategic Planning:** Periodically review and align with Service Delivery Management (CSM) the customer strategy for optimizing customer delivery* **Business Alignment:** Maintain oversight of company business imperatives and actively contribute to Cloud Services business objectives and strategic initiatives#### Decision AuthorityWithin the framework of the company's goals, guidelines, and objectives for cloud services, this role has the authority to independently make decisions regarding delivery model aspects for assigned customers. This includes considerations related to the delivery model, cost/quality of services, and ongoing development and delivery model optimization for existing customers as well as their implementation. For new offerings, in accordance with the Sales Solution Design Process, this role is responsible for solution design sign-off of the CS service offering delivery model and associated costs.### Your ProfileWe are looking for a **Customer Delivery Manager (CDM)** with strong leadership skills, technical understanding of cloud solutions, and excellent stakeholder management abilities to oversee end-to-end delivery operations for customer accounts.#### Must Have Skills* Experience in end-to-end delivery operations for cloud services* Strong understanding of Cloud Solutions and Managed Services Portfolio* Proficiency in T-Systems Cloud portfolio* Leadership ability to manage teams of CDMs, squads, and delivery personnel* Strong analytical and problem-solving skills* Excellent communication skills for managing customer demands and service escalations* Ability to build and maintain relationships with customers, stakeholders, and suppliers* Experience in cost and quality management of service delivery* Knowledge of delivery models and process optimization* Risk management skills* Result-oriented approach to achieve business objectives* Adaptability to changing customer demands and technological advancements* Cross-functional collaboration skills### About Us#### Company Introduction – T-Systems ICT India Pvt. Ltd.T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified **Great Place To Work**, proudly recognized for its strong people-first culture and commitment to employee excellence.As a wholly owned subsidiary of T-Systems International GmbH, **T-Systems India** operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide.T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including:* Automotive* Manufacturing* Logistics* Transportation* Healthcare* Public sectorFor over 25 years, **T-Systems International GmbH** has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in:* Consulting* Cloud* AI* Cybersecurity* ConnectivityWith a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential.With annual revenues exceeding **EUR 4.0 billion** (2024), T-Systems stands as one of Europe's foremost digital transformation partners, committed to shaping the future of enterprise technology.#### Application Information*Please Note: Fraudulent job postings/job scams are increasingly common.* Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [e-mail]