Customer Delivery Analyst

Orbcomm Technologies; Hyderabad; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

ORBCOMM is seeking a Customer Delivery Analyst in Hyderabad to transform complex operational data into actionable insights that improve performance, decision-making, and customer experience.

The role involves building dashboards and KPIs using Power BI, Excel, SQL, and Fabric, and collaborating across Customer Delivery, Supply Chain, Finance, and IT. Hybrid work in Hyderabad, India.

Qualifications

• 3-5 years of experience as a Data Analyst, Operations Analyst, or Business Analyst.
• Experience with ERP platforms such as SAP or JDE, Salesforce, and PLM systems.
• Advanced Excel with data modeling, transformation, and automation.
• Dashboards and workflows using Power BI and Microsoft Fabric.
• SQL-based data queries, Power Query and DAX for measures.

Responsibilities

• Create dashboards and visualizations from ERP, CRM, PLM, and operations data for leaders and teams.
• Define and monitor KPIs for delivery performance, forecast accuracy, and operations.
• Develop automated reporting using Excel, Power BI, SQL, and Fabric.
• Integrate operational data into the company's Data Lake.
• Translate data into actionable insights for cross-functional teams.

Skills

Data Analytics

Operations Analytics

Business Analysis

SQL

Power BI

Microsoft Fabric

Excel (Advanced)

Power Query

DAX

Tools

SAP

JDE

Salesforce

PLM

Job description

Job Summary

Join Us as a Customer Delivery Analyst!

Are you ready to make a significant impact in an innovative environment At ORBCOMM, were looking for a Customer Delivery Analyst who can transform complex operational data into meaningful insights that improve performance, decision-making, and customer experience.

If you thrive at the intersection of data, technology, and operations and enjoy turning business questions into actionable solutions, wed love to hear from you.

This role is based in Hyderabad, India and operates within ORBCOMM's hybrid work environment.

Responsibilities

Data Analytics Reporting

• Utilize enterprise data sources, including ERP, CRM, PLM, and operational systems, to create dashboards and visualizations for leadership and operational teams.
• Develop, monitor, and refine KPIs supporting Customer Delivery performance, forecast accuracy, and operational execution.
• Build and automate reporting solutions using Excel, Power BI, Microsoft Fabric, SQL, and other analytics tools.
• Support the integration of operational data and reporting into ORBCOMM's organizational Data Lake.

Operational Insights Support

• Analyze order fulfillment, supply chain performance, and customer delivery metrics to identify trends, risks, and improvement opportunities.
• Investigate data anomalies, validate system data, and support root-cause analysis.
• Translate data into actionable insights for Customer Delivery, Planning, Logistics, and other cross-functional teams.
• Provide analytical support for operational planning and decision-making.

Systems Data Management

• Work with ERP systems such as SAP and JDE, Salesforce, and PLM platforms to extract, validate, and maintain critical datasets.
• Support the accuracy of key master data related to customers, products, and delivery commitments.
• Partner with IT, Operations, and Product teams to improve data flows, system configurations, and reporting structures.

Process Improvement Collaboration

• Partner across Customer Delivery, Supply Chain, Finance, Sales, and IT to improve reporting, workflows, and operational processes.
• Support or lead initiatives focused on improving data accuracy, forecasting consistency, and delivery visibility.
• Provide business support for new tool implementations, data migrations, and reporting enhancements.
• Identify opportunities to automate manual processes and improve operational efficiency.

Who You Are

Youre an analytical problem solver who combines strong technical capabilities with business acumen. If you have:

• 3-5 years of experience as a Data Analyst, Operations Analyst, Business Analyst, or in a related role.
• Experience working with enterprise systems including ERP platforms such as SAP or JDE, CRM platforms such as Salesforce, and PLM systems.
• Advanced Excel skills, including data modeling, transformation, and automation.
• Experience building dashboards and analytical workflows using Power BI and Microsoft Fabric.
• Experience developing queries, models, and measures using SQL, Power Query, and DAX.
• Strong business acumen and the ability to translate operational questions into analytical solutions.
• Strong problem-solving and root-cause analysis capabilities with exceptional attention to data accuracy.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Then we want to meet you!

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.