Customer Delivery Analyst

ORBCOMM Inc.; Hyderabad; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement plan

Flexible work

Insurance coverage

Lifestyle perks

Employee discounts

Job summary

ORBCOMM Inc. in Hyderabad invites a data-driven professional to join the Customer Delivery analytics team. You will design and automate dashboards and KPIs using ERP/CRM/PLM data sources to empower leadership and operations with actionable insights.

The role emphasizes building dashboards in Power BI and Microsoft Fabric, crafting SQL queries and DAX measures, and supporting data integration into ORBCOMM's Data Lake. Hybrid work in Hyderabad is available.

Qualifications

• 3–5 years of experience as a Data Analyst, Operations Analyst, or similar role.
• Experience with ERP/CRM/PLM data sources and dashboards.
• Advanced Excel skills including data modeling, transformation, and automation.
• Experience building dashboards and analytical workflows using Power BI and Microsoft Fabric.
• Experience developing queries, models, and measures using SQL, Power Query, and DAX.

Responsibilities

• Create dashboards/visualizations for leadership and operations teams using ERP/CRM/PLM data sources.
• Develop, monitor, and refine KPIs for Customer Delivery performance and forecast accuracy.
• Automate reporting solutions with Excel, Power BI, SQL, and related tools.
• Support data integration into ORBCOMM's Data Lake and reporting structures.
• Translate data into actionable insights for cross-functional teams.

Skills

Excel advanced

Power BI

SQL

DAX

Power Query

Microsoft Fabric

Analytical mindset

Tools

Power BI

Microsoft Fabric

SQL

Power Query

DAX

Excel

Job description

Why You'll Love Working Here

As a member of the Customer Delivery team, you'll support key functions across Customer Experience, Technical Operations, Order Management, Planning, Strategic Sourcing, and more . You'll help design and implement KPIs, automate reporting, and integrate operational data into ORBCOMM's organizational Data Lake.

Your work will help turn business data into action, improve visibility across Customer Delivery, and shape processes that support scalable growth.

This role is based out of our Hyderabad, India hub and operates within ORBCOMM's hybrid work environment.

What You'll Do

Data Analytics & Reporting

• Utilize enterprise data sources, including ERP, CRM, PLM, and operational systems, to create dashboards and visualizations for leadership and operational teams.
• Develop, monitor, and refine KPIs supporting Customer Delivery performance, forecast accuracy, and operational execution.
• Build and automate reporting solutions using Excel, Power BI, Microsoft Fabric, SQL, and other analytics tools.
• Support the integration of operational data and reporting into ORBCOMM's organizational Data Lake.

Operational Insights & Support

• Analyze order fulfillment, supply chain performance, and customer delivery metrics to identify trends, risks, and improvement opportunities.
• Investigate data anomalies, validate system data, and support root-cause analysis.
• Translate data into actionable insights for Customer Delivery, Planning, Logistics, and other cross-functional teams.
• Provide analytical support for operational planning and decision-making.

Systems & Data Management

• Work with ERP systems such as SAP and JDE, Salesforce, and PLM platforms to extract, validate, and maintain critical datasets.
• Support the accuracy of key master data related to customers, products, and delivery commitments.
• Partner with IT, Operations, and Product teams to improve data flows, system configurations, and reporting structures.

Process Improvement & Collaboration

• Partner across Customer Delivery, Supply Chain, Finance, Sales, and IT to improve reporting, workflows, and operational processes.
• Support or lead initiatives focused on improving data accuracy, forecasting consistency, and delivery visibility.
• Provide business support for new tool implementations, data migrations, and reporting enhancements.
• Identify opportunities to automate manual processes and improve operational efficiency.

Who You Are

You're an analytical problem solver who combines strong technical capabilities with business acumen. If you have:

• 3–5 years of experience as a Data Analyst, Operations Analyst, Business Analyst, or in a related role.
• Experience working with enterprise systems including ERP platforms such as SAP or JDE, CRM platforms such as Salesforce, and PLM systems.
• Advanced Excel skills, including data modeling, transformation, and automation.
• Experience building dashboards and analytical workflows using Power BI and Microsoft Fabric.
• Experience developing queries, models, and measures using SQL, Power Query, and DAX.
• Strong business acumen and the ability to translate operational questions into analytical solutions.
• Strong problem‑solving and root‑cause analysis capabilities with exceptional attention to data accuracy.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

The Benefits of Working Here

A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment.

• health and wellness coverage
• paid time off
• retirement or savings programs
• flexible work arrangements
• insurance coverage
• lifestyle perks
• access to employee discounts

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human‑led, tech‑enabled culture.

About Us

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry‑leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line.

With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how

ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com !

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.