Customer Acquisition Associate in Gurgaon

PRASUMA; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

PRASUMA is seeking a customer support associate in India who can communicate clearly and professionally across calls and chats. The role emphasizes quick learning, multitasking, and proactive problem-solving to ensure a superior customer experience.

The ideal candidate will have strong verbal skills, the ability to manage multiple tasks, and a willingness to adapt to evolving processes within the food delivery and e-commerce space.

Qualifications

• Excellent communication skills and vocabulary.
• Ability to manage customer calls and chats quickly and professionally.
• Able to multitask and handle multiple responsibilities.
• Learns processes quickly and adapts to changes.
• Proactive and capable of handling situations independently.
• Strong problem-solving and customer-handling abilities.
• Experience in customer support, food delivery, e-commerce or related industry is advantageous.

Responsibilities

• Interact with customers via calls and chats professionally.
• Handle customer inquiries promptly and courteously.
• Multitask across several responsibilities simultaneously.
• Learn processes quickly and adapt to new guidelines.
• Take a proactive approach to resolve issues independently.
• Provide effective problem-solving and customer support.

Skills

Strong communication

Call & chat handling

Multitasking

Quick learning

Proactive approach

Problem solving

Customer support experience

Job description

Key Responsibilities

What we're looking for:

• Strong communication skills and vocabulary
• Ability to handle customer calls and chats quickly and professionally
• Comfortable with multitasking and managing multiple responsibilities
• Ability to understand and learn processes quickly
• Proactive approach with the ability to handle situations independently
• Good problem-solving and customer-handling skills
• Prior experience in customer support, food delivery, e-commerce, or a similar industry will be an advantage

About Company

Making simple food extraordinary! Prasuma is committed to creating sensational food using the freshest & finest ingredients, cutting-edge food technology, and raising the quality of food available to consumers here in India. As the pioneer of the Fresh & Chilled Deli Meats segment in the region, Prasuma has earned a reputation for over 30 years of product and service excellence among top modern retail outlets, restaurants, and chefs nationwide. Prasuma is a brand in which consumers continue to place their trust, every day. Prasuma momos have helped achieve great scale in the business. This product has been in the making for over a decade and, in just 18 months is considered to be India's favourite momo brand.