Customer Delight Manager

Ecozen Solutions; Mathura; On-site; INR 240,000 - 320,000; Full time

Job summary

Ecozen Solutions in India is seeking a customer experience specialist to develop and implement strategies aimed at delighting customers and improving satisfaction across touchpoints.

The role includes resolving complaints, collaborating with product and support teams, and using feedback to drive product and service improvements while building strong customer relationships.

Responsibilities

• Develop and implement customer delight strategies to enhance customer satisfaction.
• Manage and resolve customer complaints professionally and promptly.
• Collaborate with cross-functional teams to improve overall customer experience.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers through excellent communication skills.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Develop and implement customer delight strategies to enhance customer satisfaction.
• Manage and resolve customer complaints professionally and promptly.
• Collaborate with cross-functional teams to improve overall customer experience.
• Analyze customer feedback and suggest improvements to products and services.
• Build strong relationships with customers through excellent communication skills.
• Identify opportunities to upsell and cross-sell products or services.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.