Customer Cloud Technical Support

LTM; Bengaluru; On-site; INR 420,000 - 560,000; Full time

Job summary

LTM Bengaluru is seeking a dynamic support professional to be the first point of contact for clients, assisting with foundational inquiries and basic Azure-related issues in cloud environments. You will communicate clearly via chat, email, or phone and help resolve issues with empathy and professionalism.

The role requires 2–6 years of technical support experience, foundational Azure knowledge (Azure Fundamentals a plus), strong written and verbal skills, and flexibility to work in rotational

Qualifications

• 2–6 years of professional experience in technical support or IT helpdesk.
• Foundational understanding of Microsoft Azure and its core services (Azure Fundamentals a strong plus).
• Excellent verbal and written communication skills; ability to explain technical concepts clearly.

Responsibilities

• Handle incoming technical support requests via email, chat, or phone with professionalism.
• Diagnose and troubleshoot basic technical issues and provide timely solutions.

Skills

Communication

Customer handling

Problem solving

Cloud concepts

Tools

Azure Cloud

Job description

We are seeking a dynamic, customer-focused, and technically inclined professional to join our support team. In this role, you will act as the first point of contact for our clients, assisting them with foundational inquiries and technical issues related to cloud environments. If you excel at communication, love solving problems, and want to kickstart or grow your career in cloud computing, this is the ideal opportunity for you.

Key Responsibilities

• Customer Support: Handle incoming technical support requests and inquiries via multiple channels (email, chat, or phone) with a high degree of professionalism and empathy.
• Issue Resolution: Diagnose and troubleshoot basic technical issues, providing accurate and timely solutions to customers.
• Azure Cloud Assistance: Utilize a basic understanding of Microsoft Azure to guide clients, navigate cloud infrastructure questions, and assist with initial setup or configuration queries.
• Escalation Management: Document customer issues meticulously and elevate complex technical problems to advanced engineering teams when necessary.
• Client Satisfaction: Deliver exceptional customer service experiences, ensuring high satisfaction ratings and fostering positive client relationships.

Key Requirements & Qualifications

• Experience: 2 to 6 years of professional experience in technical support, IT helpdesk, or customer-facing operations.
• Cloud Knowledge: A foundational understanding of the Microsoft Azure cloud platform and its core services (certifications like Azure Fundamentals are a strong plus).
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse clients.
• Customer Handling: Proven ability to manage customer expectations, handle escalations with patience, and deliver client‑first solutions.
• Shift Flexibility: Must be comfortable working in rotational shifts (including night shifts) and rotational week offs based on operational needs.