Engineer - Cloud & Infra Management

LTM; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

LTM Bengaluru, Karnataka, is seeking a Support Engineer for Azure Subscription Management. You will be the first point of contact for clients, handling foundational inquiries and cloud-related issues with a customer-first approach.

Responsibilities include guiding customers through basic Azure setups, resolving common problems, and escalating complex cases to senior teams while maintaining high satisfaction and professional communication across channels.

Qualifications

• 1 to 6 years of professional experience in technical support or IT helpdesk.
• Foundational understanding of Microsoft Azure and its core services.
• Excellent verbal and written communication, with ability to explain technical concepts clearly.
• Ability to manage customer expectations and handle escalations patiently.
• Willingness to work in rotational shifts including night shifts.

Responsibilities

• Handle incoming technical support requests via email, chat, or phone with professionalism.
• Diagnose and troubleshoot basic issues and provide timely solutions.
• Assist clients with Azure-related questions and initial setup guidance.
• Document issues thoroughly and escalate complex problems to engineering teams.
• Deliver strong customer satisfaction and maintain positive client relationships.

Skills

Azure basics

Customer support

Communication skills

Escalation handling

Tools

Azure Portal

Job description

Support Engineer Azure Subscription Management Support Commerce Support Experience Required: 1 to 6 Years Work Mode: Rotational Shifts (Including Night Shifts Rotational Week Offs) Domain: Cloud Technical Support / Customer Operations

About the Role

We are seeking a dynamic, customer-focused, and technically inclined professional to join our support team. In this role, you will act as the first point of contact for our clients, assisting them with foundational inquiries and technical issues related to cloud environments. If you excel at communication, love solving problems, and want to kickstart or grow your career in cloud computing, this is the ideal opportunity for you.

Key Responsibilities

• Customer Support: Handle incoming technical support requests and inquiries via multiple channels (email, chat, or phone) with a high degree of professionalism and empathy.
• Issue Resolution: Diagnose and troubleshoot basic technical issues, providing accurate and timely solutions to customers.
• Azure Cloud Assistance: Utilize a basic understanding of Microsoft Azure to guide clients, navigate cloud infrastructure questions, and assist with initial setup or configuration queries.
• Escalation Management: Document customer issues meticulously and elevate complex technical problems to advanced engineering teams when necessary.
• Client Satisfaction: Deliver exceptional customer service experiences, ensuring high satisfaction ratings and fostering positive client relationships.

Key Requirements

• Qualifications Experience: 1 to 6 years of professional experience in technical support, IT helpdesk, or customer-facing operations.
• Cloud Knowledge: A foundational understanding of the Microsoft Azure cloud platform and its core services (certifications like Azure Fundamentals are a strong plus).
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse clients.
• Customer Handling: Proven ability to manage customer expectations, handle escalations with patience, and deliver client-first solutions.
• Shift Flexibility: Must be comfortable working in rotational shifts (including night shifts) and rotational week offs based on operational needs.