Sr Engineer - Cloud & Infra Management

LTM; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

The Support Engineer at LTM provides business-critical support to Azure customers worldwide through email and phone. As a subject matter expert in Azure services and commerce platforms, the role involves troubleshooting low level technical and billing issues, delivering timely resolutions and ensuring an exceptional customer experience.

Responsibilities include diagnosing and resolving billing and account-related issues, collaborating with cross-functional teams to drive issue resolution, and

Qualifications

• Proven experience providing enterprise-level customer support for cloud platforms.
• Strong English communication and stakeholder management skills.
• Experience diagnosing billing and account-related issues.
• Ability to work with cross-functional teams to resolve issues.
• Willingness to continuously learn Azure technologies.

Responsibilities

• Provide support for Azure Platform services commerce systems billing and account-related issues
• Diagnose and resolve customer problems using strong analytical and troubleshooting skills
• Communicate effectively with customers to gather information explain next steps and provide timely updates
• Support Order-to-Cash operations invoicing payment transactions and online service processes
• Collaborate with cross-functional teams to drive issue resolution and customer satisfaction
• Escalate complex issues when specialized expertise is required
• Continuously build expertise in Azure technologies architecture and service offerings

Skills

Excellent spoken and written English

Customer engagement

Troubleshooting

Cloud services knowledge

Azure fundamentals

Billing and invoicing knowledge

Account login troubleshooting

Learning agility

Job description

Job Summary

The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone. As a subject matter expert in Azure services and commerce platforms, the role involves troubleshooting low level technical and billing issues, delivering timely resolutions and ensuring an exceptional customer experience.

Responsibilities

• Provide support for Azure Platform services commerce systems billing and accountrelated issues
• Diagnose and resolve customer problems using strong analytical and troubleshooting skills
• Communicate effectively with customers to gather information explain next steps and provide timely updates
• Support OrdertoCash operations invoicing payment transactions and online service processes
• Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction
• Escalate complex issues when specialized expertise is required
• Continuously build expertise in Azure technologies architecture and service offerings

Required Skills

• Excellent spoken and written English communication skills
• Strong customer engagement and stakeholder management abilities
• Proven troubleshooting and problemsolving skills
• Understanding of cloud services Azure fundamentals and online platforms
• Knowledge of commerce and billing processes including invoicing and payment transactions
• Experience with accountlogin troubleshooting and customer support operations
• Strong learning agility and ability to quickly acquire new technical skills

Core Competencies

• Customer Focus
• Technical Problem Solving
• Communication Excellence
• CrossTeam Collaboration
• Ownership
• Accountability
• Continuous Learning and Adaptability