Cloud Customer Support

LTM; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

LTM in Bengaluru seeks a customer-focused technical support specialist to be the first point of contact for clients, handling foundational inquiries and cloud-related issues. The role offers exposure to Azure and basic cloud infrastructure, with opportunities to grow in a dynamic cloud environment.

Join a team working in rotational shifts, including night shifts and weekly offs, to ensure seamless client support across channels and maintain high customer satisfaction.

Qualifications

• 1–6 years in technical support or IT helpdesk.
• Foundational Azure knowledge and cloud basics.
• Excellent verbal and written communication.

Responsibilities

• Handle incoming technical support requests via email, chat, or phone with professionalism.
• Diagnose and troubleshoot basic technical issues and provide timely solutions.
• Guide clients using basic Azure knowledge for setup or configuration questions.
• Document issues and escalate complex problems to engineering teams when needed.
• Deliver high-quality customer service and build strong client relationships.

Skills

Azure Fundamentals

Customer communication

Troubleshooting

Problem solving

Shift readiness

Tools

Azure

IT Helpdesk tools

Job description

his would be a much better JD

• Experience Required: 1 to 6 Years
• Work Mode: Rotational Shifts (Including Night Shifts & Rotational Week Offs)
• Domain: Cloud Technical Support / Customer Operations

About the Role

We are seeking a dynamic, customer-focused, and technically inclined professional to join our support team. In this role, you will act as the first point of contact for our clients, assisting them with foundational inquiries and technical issues related to cloud environments. If you excel at communication, love solving problems, and want to kickstart or grow your career in cloud computing, this is the ideal opportunity for you.

Key Responsibilities

• Customer Support: Handle incoming technical support requests and inquiries via multiple channels (email, chat, or phone) with a high degree of professionalism and empathy.
• Issue Resolution: Diagnose and troubleshoot basic technical issues, providing accurate and timely solutions to customers.
• Azure Cloud Assistance: Utilize a basic understanding of Microsoft Azure to guide clients, navigate cloud infrastructure questions, and assist with initial setup or configuration queries.
• Escalation Management: Document customer issues meticulously and elevate complex technical problems to advanced engineering teams when necessary.
• Client Satisfaction: Deliver exceptional customer service experiences, ensuring high satisfaction ratings and fostering positive client relationships.

Key Requirements & Qualifications

• Experience: 1 to 6 years of professional experience in technical support, IT helpdesk, or customer-facing operations.
• Cloud Knowledge: A foundational understanding of the Microsoft Azure cloud platform and its core services (certifications like Azure Fundamentals are a strong plus).
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse clients.
• Customer Handling: Proven ability to manage customer expectations, handle escalations with patience, and deliver client-first solutions.
• Shift Flexibility: Must be comfortable working in rotational shifts (including night shifts) and rotational week offs based on operational needs.