Senior Engineer - Cloud & Infra Management

LTM; Bengaluru; On-site; INR 650,000 - 1,100,000; Full time

Job summary

LTM in Bengaluru, India, is seeking a Support Engineer to provide business-critical Azure customer support via email and phone. You will troubleshoot Azure platform services, commerce systems, and billing issues, delivering timely resolutions and an exceptional customer experience.

The role requires strong English communication, customer engagement, and problem-solving skills, with a passion for learning and quickly acquiring new Azure knowledge.

Qualifications

• Excellent spoken and written English communication skills.
• Strong customer engagement and stakeholder management abilities.
• Proven troubleshooting and problemsolving skills.
• Understanding of cloud services Azure fundamentals and online platforms.
• Knowledge of commerce and billing processes including invoicing and payment transactions.
• Experience with account/login troubleshooting and customer support operations.
• Strong learning agility and ability to quickly acquire new technical skills.

Responsibilities

• Provide support for Azure Platform services, commerce systems, billing, and account-related issues.
• Diagnose and resolve customer problems using strong analytical and troubleshooting skills.
• Communicate effectively with customers to gather information, explain next steps, and provide timely updates.
• Support Order-to-Cash operations, invoicing, payment transactions, and online service processes.
• Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction.
• Escalate complex issues when specialized expertise is required.

Skills

English communication

Customer engagement

Troubleshooting

Azure fundamentals

Billing & invoicing

Account/login support

Learning agility

Job description

Role Summary

The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Key Responsibilities

Provide support for Azure Platform services commerce systems billing and accountrelated issues

Diagnose and resolve customer problems using strong analytical and troubleshooting skills

Communicate effectively with customers to gather information explain next steps and provide timely updates

Support OrdertoCash operations invoicing payment transactions and online service processes

Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction

Escalate complex issues when specialized expertise is required

Continuously build expertise in Azure technologies architecture and service offerings

Required Skills

Excellent spoken and written English communication skills

Strong customer engagement and stakeholder management abilities

Proven troubleshooting and problemsolving skills

Understanding of cloud services Azure fundamentals and online platforms

Knowledge of commerce and billing processes including invoicing and payment transactions

Experience with accountlogin troubleshooting and customer support operations

Strong learning agility and ability to quickly acquire new technical skills