Customer Care (Voice - US Shifts)

Achieve High Hr Services New Delhi; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Achieve High Hr Services New Delhi is seeking a candidate to monitor daily operations and KPIs, ensuring smooth workflows and strong customer satisfaction in a night-shift setup (US shift).

The role emphasizes clear internal communication, problem-solving, leadership, and the ability to stay updated with international calling regulations.

Responsibilities include managing customer inquiries and maintaining operational efficiency within the team.

Qualifications

• Strong communication skills and interpersonal skills.
• Problem-solving capabilities.
• Decision-making abilities.
• Emotional intelligence.
• Leadership and motivational skills.

Responsibilities

• Monitoring daily operations and KPIs
• Ensures operational efficiency and customer satisfaction
• Ensuring effective communication within the team
• Stay updated with international calling regulations and standards
• Manage customer inquiries

Skills

Strong communication

Interpersonal skills

Problem-solving

Decision-making

Emotional intelligence

Leadership and motivational skills

Job description

Monitoring daily operations and KPIs

Ensures operational efficiency and customer satisfaction

Ensuring effective communication within the team

Stay updated with international calling regulations and standards

Manage customer inquiries

Required Candidate profile

Open for Night Shifts (US Shift)

• Strong communication skills and interpersonal skills
• Problem-solving capabilities
• Decision-making abilities
• Emotional intelligence
• Leadership and motivational skills