Customer Care Representative | International BPO

Talent Acquaintance; Indore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Indore, India is seeking a customer support professional to handle inquiries, resolve issues, and provide service across channels. You will work in a fast-paced call center and collaborate with teammates to ensure customer satisfaction.

The ideal candidate possesses excellent communication, strong problem-solving, and attention to detail, with comfort using computer systems. Independence and teamwork are valued in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Teamwork

Analytical skills

Problem-solving

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Work effectively in a fast-paced call center environment.
• Collaborate with team members to achieve customer satisfaction goals.
• Utilize problem-solving skills to address complex customer complaints.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.