Executive - Customer Support

Beco; Mumbai; On-site; INR 300,000 - 550,000; Full time

Job summary

Beco in Mumbai is seeking a proactive Customer Success Executive to manage client relationships, drive customer satisfaction, and help clients achieve outcomes through our eco-friendly products. You will focus on improving conversion ratios, gathering feedback, and solving issues by collaborating with sales and support teams to ensure long-term value for customers.

With 1-3 years in a customer-facing role, you will champion a customer-first mindset and identify upsell opportunities to support

Qualifications

• 1-3 years of experience in a customer-facing role (Customer Support).
• Understanding of customer success metrics and lifecycle stages.
• Excellent verbal and written communication skills.
• Strong problem-solving attitude and interpersonal skills.
• Proficiency in using Shopify and Delivery Website.

Responsibilities

• Improve conversion ratio by guiding potential customers through the sales process.
• Gather and analyse customer feedback through surveys, feedback forms, and other channels.
• Identify and resolve customer problems in a timely manner with cross-functional collaboration.
• Implement strategies to enhance customer retention and upsell opportunities.

Skills

Customer-facing

Customer success metrics

Communication skills

Interpersonal skills

Multitasking

Time management

Tools

Shopify

Delivery Website

Job description

About Beco

Beco is a rapidly growing, sustainable consumer goods brand in India, dedicated to providing eco friendly products for environmentally conscious consumers. We focus on innovation and data-driven strategies to fuel our growth in the Indian market.

Job Summary

We are looking for a proactive and customer-focused Customer Success Executive to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their desired outcomes through our products/services.

Key Responsibilities

• Improve Conversion Ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging with potential customers and guiding them through the sales process.


• Customer Feedback: Gather and analyse customer feedback through surveys, feedback forms, and other channels. Actively listen to customer suggestions, complaints, and concerns, and take appropriate actions to address them.


• Problem Solving: Identify and resolve customer problems in a timely and efficient manner. Collaborate with internal teams, such as technical support or sales, to provide comprehensive solutions and ensure customer satisfaction.


• Customer Retention: Implement strategies and initiatives to enhance customer retention rates. Proactively engage with customers to build long-term relationships and identify opportunities for upselling or cross-selling products or services.

Requirements

• 1-3 years of prior experience in a customer-facing role (Customer Support)


• Understanding of customer success metrics and lifecycle stages.


• Excellent verbal and written communication skills.


• Strong problem-solving attitude and interpersonal skills.


• Proficiency in using Shopify and Delivery Website


• Ability to multitask, prioritize, and manage time effectively.


• A customer-first mindset with a positive and professional approach