Customer Care Rep

Rockwell Automation; Dadri; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Mindfulness programme

Volunteer time off

Volunteer matching program

On-demand learning resources

Job summary

Rockwell Automation in Noida, India, is seeking a Customer Care Advocate to ensure smooth order management, service scheduling, and proactive customer communication. You will handle inquiries, manage orders/returns, coordinate deliveries, and maintain accurate records with a focus on problem-solving and timely responses.

The role reports to the Team Leader, Customer Care in a hybrid setting. The ideal candidate has a Bachelor's degree in Business Admin or Commerce, 3–4 years in customer support

Qualifications

• Bachelor's degree in Business Administration, Commerce, or a related field.
• Additional certifications in Customer Service, Supply Chain, or Customer Relation Management tools.
• Prior experience in customer support or order management preferred, 3 ~ 4 years.
• Proficiency in Customer Relation Management and ERP systems (e.g., SAP, Oracle).
• Customer-focused mindset with problem-solving skills.
• Work collaboratively across teams.
• Basic Knowledge in Power BI.

Responsibilities

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Order / Order Return maintenance, supply schedules, and customer/distributor coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.
• Maintain accurate records of returns, pricing updates, and order changes.
• Ensure customer communication/partners.
• Handle customer calls, email and phone calls with promised turnaround time.

Skills

Customer service

Order management

Communication

Collaborative teamwork

Power BI basics

Problem solving

Education

Bachelor's degree in Business Administration or Commerce

Certifications in Customer Service or Supply Chain

Tools

SAP

Oracle ERP

Salesforce

Power BI

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Job Summary: The Customer Care Advocate provides essential support across pre/post-sales, ensuring a smooth order management, service scheduling, customer communication. You will handle inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are important. You will report to the Team Leader, Customer Care and have a hybrid schedule working in Noida, India.

Your Responsibilities

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Order / Order Return maintenance, supply schedules, and customer/distributor coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.
• Maintain accurate records of returns, pricing updates, and order changes.
• Ensure customer communication/partners.
• Handle customer calls, email and phone calls with promised turnaround time.

The Essentials - You Will Have

• Bachelor's degree in Business Administration, Commerce, or a related field.
• Additional certifications in Customer Service, Supply Chain, or Customer Relation Management tools.
• Prior experience in customer support or order management preferred, 3 ~ 4 years.
• Proficiency in Customer Relation Management)and ERP systems (e.g., SAP, Oracle)
• Customer-focused mindset with problem-solving skills
• Work collaboratively across teams.
• Basic Knowledge in Power BI.

The Preferred - You Might Also Have

• Experience in SAP SD, Salesforce, Oracle.

What We Offer

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• Employee Assistance Program Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development ... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you.

#LI-Hybrid #LI-DB2 Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!