Premier Customer Relationship Specialist

Rockwell Automation; Mumbai; Hybrid; INR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Calm premium membership

Volunteer time off after 6 months

Volunteer matching program

Employee Assistance Program

OnTrack wellbeing program

Online course library

Job summary

Rockwell Automation is seeking a Customer Relationship Specialist in India to partner with Sales, Supply Chain, distributors and customers to deliver customer-centric solutions. You will lead demand sensing, market intelligence, and ensure product availability to drive revenue growth and customer satisfaction.

Reporting to the AP Premier Customer Care Manager, this role is hybrid from India locations, requires 3+ years in similar roles, SAP experience, strong analytical skills, and up to 40%

Qualifications

• Bachelor's Degree from a recognized university.
• 3+ years of experience in customer relationship management, demand planning, supply chain operations, or similar.
• Experience with ERP systems, preferably SAP.
• Strong analytical capabilities with ability to interpret data and generate insights.
• Experience collaborating with cross-functional teams and managing distributor/customer relationships.
• Ability to travel up to 40% of the time.

Responsibilities

• Partner with Sales, Supply Chain, distributors, and customers to understand business requirements and deliver customer-centric solutions.
• Drive demand sensing activities and provide market intelligence inputs to support demand planning and product availability.
• Conduct periodic reviews with distributors to ensure adherence to Rockwell Automation processes, policies, and strategic objectives.
• Represent the customer perspective across internal functions to ensure timely resolution of customer requirements while complying with company policies.
• Develop customer insights and market intelligence to proactively identify opportunities for process improvements, customer retention, and business growth.
• Maintain compliance with Rockwell Automation's ethics, integrity, and compliance standards in all business activities.

Skills

CRM experience

Demand planning

Cross-functional collaboration

Analytical skills

Travel up to 40%

Education

Bachelor's Degree in any discipline

Tools

SAP

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Relationship Specialist, you will serve as a strategic partner to Sales, Business Units, Distributors, System Integrators, and Key End Customers, helping deliver value-added customer solutions through close collaboration with Supply Chain, Finance, and cross‑functional teams. You will play a critical role in demand sensing, market intelligence, customer engagement, and ensuring product availability to support revenue growth and customer satisfaction. You will report to the AP Premier Customer Care Manager and work in a hybrid work model from one of our India locations.

Your Responsibilities

• Partner with Sales, Supply Chain, distributors, and customers to understand business requirements and deliver customer‑centric solutions.
• Drive demand sensing activities and provide market intelligence inputs to support demand planning and product availability.
• Conduct periodic reviews with distributors to ensure adherence to Rockwell Automation processes, policies, and strategic objectives.
• Represent the customer perspective across internal functions to ensure timely resolution of customer requirements while complying with company policies.
• Develop customer insights and market intelligence to proactively identify opportunities for process improvements, customer retention, and business growth.
• Maintain compliance with Rockwell Automation's ethics, integrity, and compliance standards in all business activities.

The Essentials - You Will Have

• Bachelor's Degree in any discipline from a recognized university.
• 3+ years of experience in customer relationship management, demand planning, demand sensing, supply chain operations, or customer service within an industrial, manufacturing, or technology environment.
• Experience working with ERP systems, preferably SAP.
• Strong analytical capabilities with the ability to interpret business data and generate actionable insights.
• Experience collaborating with cross‑functional teams and managing distributor and customer relationships.
• Ability to travel up to 40% of the time, as business needs require.

The Preferred - You Might Also Have

• MBA or postgraduate qualification in Supply Chain Management, Operations, or Business Management.
• Experience working with distributors, system integrators, and end customers in industrial automation or manufacturing industries.
• Knowledge of demand planning, inventory management, and sales operations processes.
• Advanced proficiency in Microsoft Excel and business data analysis.
• Understanding of industrial automation market trends and customer requirements.
• Experience supporting regional or global customer accounts and managing complex stakeholder relationships.

What We Offer

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time Off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On‑demand digital course library for professional development.
• Competitive compensation and benefits package.
• Hybrid work environment with flexibility to work from approved Rockwell Automation locations across India ...and other local benefits!

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other opportunities.

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable.

Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries.

To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!