Customer Care Officer

Magpie Placement Services; Jaipur; On-site; INR 300,000 - 320,000; Full time

Benefits offered by this job

Cab Facility for Females in odd hours

Night allowance for Males ₹ 180 perday

Training and development programs

Job summary

Magpie Placement Services in Jaipur, Rajasthan, is looking for a Customer Support Executive suitable for freshers and experienced professionals who are passionate about delivering excellent customer service and building positive relationships.

Join us with immediate joining preferred; night shifts are common, and the role offers a competitive CTC up to ₹3.2 LPA along with growth opportunities in a dynamic environment.

Qualifications

• Graduate in any discipline with strong communication skills and willingness to learn.
• Freshers or candidates with up to 4 years of experience in customer support.
• Ability to handle customer interactions professionally and use CRM tools.

Responsibilities

• Handle customer inquiries via call.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer concerns, complaints, and service requests efficiently.
• Maintain a high level of customer satisfaction through professional interactions.
• Record customer interactions and update relevant information in CRM systems.
• Follow up on pending customer issues and ensure timely resolution.

Skills

Verbal and written communication

CRM tools experience

Problem-solving

Multitasking

Customer handling

Education

Graduation in any discipline

Tools

CRM tools

MS Office

Job description

Job Title: Customer Support Executive (Fresher & Experienced)

Location: Jaipur, Rajasthan

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Shifts : Rotational Shifts (Night Shifts mostly )

CTC: Up to ₹3.0 LPA – ₹3.2 LPA (₹28,000 – ₹32,000 per month equivalent CTC, based on experience and skills)

About the Role

We are seeking enthusiastic and customer-focused Customer Support Executives for the International process to join our team in Jaipur. This opportunity is open to both freshers and experienced professionals who are passionate about delivering excellent customer service and building positive customer relationships.

The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to handle customer interactions professionally. Candidates available for immediate joining will be given preference.

Key Responsibilities

• Handle customer inquiries via call.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer concerns, complaints, and service requests efficiently.
• Maintain a high level of customer satisfaction through professional interactions.
• Record customer interactions and update relevant information in CRM systems.
• Follow up on pending customer issues and ensure timely resolution.

Required Skills

For Freshers

• Graduate in any discipline .
• Excellent verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Office.
• Positive attitude and willingness to learn.
• Strong interpersonal and customer-handling skills.

For Experienced Candidates

• 6 months to 4 years of experience in Customer Support, Customer Service, BPO, Call Center, or related roles.
• Experience in handling customer queries and issue resolution.
• Familiarity with CRM tools and customer support processes is an advantage.
• Strong communication, problem-solving, and multitasking abilities.

Compensation & Benefits

• Competitive salary package up to ₹3.0 – ₹3.2 LPA CTC.
• Performance-based incentives (as applicable).
• Career growth and learning opportunities.
• Cab Facility for Females in odd hours.
• Night allowance for Males ₹ 180 per day
• Supportive and professional work environment.
• Training and development programs.