Service Business Manager - Automobile Sector

Mahindra And Mahindra Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mahindra And Mahindra Limited is seeking a Service Business Manager to lead field service initiatives, address technical complaints, and optimize service operations across channel partners. You will oversee warranty activities, inventory efficiency, and KPI monitoring while developing secondary channels and strategic customer support.

The role requires a Bachelor of Engineering and 5+ years in service leadership within the automotive sector, with a focus on profitability, process adoption, and

Qualifications

• Bachelor of Engineering degree
• Minimum 5 years of experience in relevant field
• Experience with service operations in automobile industry preferred

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor performance along with ASC coordinator.
• Service camps on monthly basis.
• Monthly visits to customer and update M Response data

Education

Bachelor of Engineering

Job description

Service Business Manager Responsibilities & Key Deliverables

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service gaurantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data

Preferred Industries Automobile

Education Qualification Bachelor of Engineering General Experience 5 years and above Critical Experience Experience Level Mid Level