Customer Care Manager

Rhea Healthcare; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Rhea Healthcare in Gurugram is seeking a Billing and Front Office Manager to oversee the billing for patients, coordinate discharge processes, and liaise with insurance approvals. You will supervise front office executives to ensure timely billings and accurate collections.

The role requires experience in hospital administration and a focus on smooth patient experience, coordinating with ward staff and consultants, and managing documentation at discharge.

Qualifications

• Experience in management is preferred.

Responsibilities

• Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge.
• Enable the optimum utilization of infrastructure facilitates.
• Interface with ward nursing staff to coordinate Patients admission and hassle-free transfer
• Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the
• Patient leaves the center to ensure smooth experience to patients
• Oversee periodic updation of the bill amounts to patients the bill amount in a timely manner.
• Coordinate with various consultants for all in-patients billing related services and ensure accurate and timely payouts to respective surgeons, anesthetists etc.
• Address any of the queries or grievances related the patients’ bills
• Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients at the time of discharge
• Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office department round the clock.

Skills

Management

Job description

Role & responsibilities

1. Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge.

2. Enable the optimum utilization of infrastructure facilitates.

3. Interface with ward nursing staff to coordinate Patients admission and hassle-free transfer

4. Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the

Patient leaves the center to ensure smooth experience to patients

5. Oversee periodic updation of the bill amounts to patients the bill amount in a timely manner.

6. Oversee the front office executives in liaising with insurance companies for approval of payments and for

collection of receivables.

7. Coordinate with various consultants for all in-patients billing related services and ensure accurate and timely

payouts to respective surgeons, anesthetists etc.

8. Address any of the queries or grievances related the patients’ bills

9. Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients at

the time of discharge

10. Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office department

round the clock.

Preferred candidate profile

Candidate having experience in Management.