Customer Care Executive (Voice Process)

Edulearning venture; Bengaluru; On-site; INR 162,000 - 195,000; Full time

Benefits offered by this job

Fixed day shift

Training and onboarding

Growth opportunities

Job summary

Edulearning venture in Bengaluru is hiring Customer Care Executives for a reputed BPO. You will handle inbound and outbound calls in South Indian languages, ensuring quality service and customer satisfaction.

The role is full-time with 6 days work and mandatory relocation for outstation candidates, offering a pathway for growth within the organization.

Qualifications

• Diploma or degree as listed in eligibility.
• Freshers and experienced candidates welcome.
• Proficiency in Kannada, Tamil, Telugu, or Malayalam required.
• Age 18–30 years.
• Relocation mandatory for outstation candidates.

Responsibilities

• Handle customer inquiries via calls professionally and efficiently.
• Provide accurate information about services and resolve complaints.
• Maintain a high level of customer satisfaction.
• Escalate unresolved issues to appropriate departments.
• Adhere to process guidelines and quality standards.

Skills

Kannada

Tamil

Telugu

Malayalam

Communication skills

Typing proficiency

Education

Diploma

Any Graduate

Postgraduate

BCA

B.Tech

Job description

Location: BTM Layout, BangaloreJob Type: Full-Time (6 Days Working)Contract Duration: PermanentRelocation: Required (Candidates from TN, KA, AP, KL & PAN India preferred)

Role Overview:

We are hiring Customer Care Executives for a reputed BPO organization in Bangalore. The selected candidates will be responsible for handling inbound and outbound customer calls in regional South Indian languages. This is a full-time, voice process role with opportunities for long-term career growth.

Key Responsibilities:

• Handle customer inquiries via calls professionally and efficiently
• Provide accurate information about services and resolve complaints
• Maintain a high level of customer satisfaction
• Escalate unresolved issues to appropriate departments
• Adhere to process guidelines and quality standards

Eligibility Criteria:

• Qualification: Diploma / Any Graduate / Postgraduate / BCA / B.Tech
• Experience: Freshers and experienced candidates are welcome
• Languages Required: Proficiency in Kannada, Tamil, Telugu, or Malayalam
• Age Limit: 18–30 years
• Relocation: Mandatory for outstation candidates

Number of Openings:

100+ Openings

Job Details:

• Shift: Day Shift
• Working Days: 6 Days per Week
• Salary: ₹16,000 (Take-Home)
• Location: BTM Layout, Bangalore

Skills Required:

• Excellent verbal communication in any one of the listed South Indian languages
• Basic computer skills and typing proficiency
• Customer-oriented mindset
• Ability to work under pressure and handle high call volumes

Benefits:

• Fixed day shift with a supportive work environment
• Structured training and onboarding
• Opportunity for internal promotions and growth