Customer Care Executive | Upselling

Shining Stars Institution & travels; Lucknow; On-site; INR 201,000 - 246,000; Full time

Job summary

Shining stars ITPL in Lucknow is hiring for Customer Support Executive / Telesales. Freshers and experienced CSE candidates may apply, with 1 year experience for telesales. Qualifications include graduate/undergraduate for CSE and graduation for telesales.

Salary offered is up to 18k CTC for fresher and up to 22k CTC for experienced candidates. The role involves handling queries across calls, emails, and chats and meeting daily targets with CRM-based records.

Qualifications

• For CSE: Graduate & Undergraduate.
• For telesales: Graduation is mandatory.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Meet daily targets set by the company for call handling, sales conversion rates, and customer satisfaction ratings.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.

Education

Graduate or Undergraduate

Graduation is mandatory for telesales

Job description

|| JOB ALERT ||

We are hiring for Customer Support Executive / Telesales.

Location: Lucknow

Qualification: For CSE : Graduate & Undergraduate.

For telesales: Graduation is mandatory.

Experience: For CSE: Fresher & Experienced.

For telesales: 1yr experienced required.

Salary: For fresher: up to 18k ctc

For experienced: up to 22k ctc

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Meet daily targets set by the company for call handling, sales conversion rates, and customer satisfaction ratings.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.

Muskan(8840546552)

Best Regards,

Shining stars ITPL

HR Executive.

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