Customer Support Executive

ShopSe Digital Finance; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

ShopSe Digital Finance in Mumbai is seeking a Customer Support Executive to handle queries across calls, email, chat, and other channels, ensuring timely resolutions.

The role requires strong communication, problem-solving, and an understanding of digital financial products. Freshers with excellent communication are welcome.

You will work in a fast-paced fintech environment, maintain records, and coordinate with internal teams to meet timelines.

Qualifications

• Excellent verbal and written communication skills.

Responsibilities

• Handle customer queries and complaints through calls, emails, chat, and other support channels.
• Provide accurate and timely resolutions to customer concerns.
• Assist customers with transactions, payments, applications, and other digital financial services.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Maintain accurate records of customer interactions and complaints.
• Ensure adherence to customer service quality standards and TAT.
• Identify recurring customer issues and elevate them to relevant teams.
• Maintain a high level of customer satisfaction and positive customer experience.

Skills

Communication

Customer Handling

Problem Solving

Fast-paced Environment

MS Office

CRM Tools

Education

Graduate degree

Tools

CRM software

MS Office

Job description

ShopSe is a leading digital financial services platform focused on making financial solutions more accessible and convenient for customers.

We leverage technology to build innovative and seamless financing experiences through strategic partnerships with leading banks and NBFCs.

About Role:

We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, concerns, and service requests across multiple communication channels.

The role requires strong communication skills, problem-solving abilities, and an understanding of digital financial products and services.

Key Responsibilities

• Handle customer queries and complaints through calls, emails, chat, and other support channels.
• Provide accurate and timely resolutions to customer concerns.
• Assist customers with transactions, payments, applications, and other digital financial services.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Maintain accurate records of customer interactions and complaints.
• Ensure adherence to customer service quality standards and TAT.
• Identify recurring customer issues and elevate them to relevant teams.
• Maintain a high level of customer satisfaction and positive customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer-handling and problem‑solving abilities.
• Ability to work in a fast-paced environment.
• Basic knowledge of MS Office and CRM/customer support tools.

Qualifications & Experience

• Graduate preferred.
• 0–3 years of experience in Customer Support, Customer Service, BPO, FinTech, Banking, or Financial Services.
• Freshers with excellent communication skills may also be considered.