Customer Care Executive, Noida Extension

JobTrade; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

JobTrade in Dadri, Uttar Pradesh invites a Customer Care Executive to handle US banking process queries via voice and chat channels. You will provide accurate information on banking products, resolve customer concerns, and escalate complex issues professionally.

This role requires fluent English, good written and spoken communication, and the ability to work in a fast-paced, target-driven environment. Walk-in interviews are planned from Aug 18 to Sep 1, 10:00 am–4:00 pm.

Qualifications

• Fluent English communication is mandatory.
• Strong verbal and written English skills required.
• Good listening and comprehension abilities required.
• Professional customer-handling skills essential.

Responsibilities

• Deliver high-quality customer service via voice and chat.
• Handle inquiries, resolve issues, and escalate as needed.
• Maintain accurate records of interactions.
• Follow banking-process guidelines and policies.

Skills

Fluent English

Verbal Communication

Written English

Listening Skills

Customer Handling

Job description

Job Role

• Customer Care Executive

Job Description

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.
• Communicate clearly and confidently with international customers.
• Understand customer concerns and provide suitable solutions.
• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.
• Provide accurate information using professional written English.
• Manage multiple customer conversations efficiently.
• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.
• Maintain confidentiality of customer and banking information.
• Accurately document customer interactions.
• Meet assigned productivity, quality, and customer-service targets.

Required Skills

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.
• Strong customer-service orientation.
• Ability to handle difficult customer situations professionally.
• Ability to work in a target-driven and fast-paced environment.

Walk-in Interview Details

• 18 Aug 2026 – 01 Sep 2026
• No walk-in interviews will be conducted on Saturday and Sunday.

Interview Time

• 10.00 am – 04.00 pm

Other Instructions

• Basic English communication is required.