Chat Support Executive, Sector 63

JobTrade; Dadri; On-site; INR 279,000 - 446,000; Full time

Job summary

JobTrade in India is seeking a Customer Care Executive to handle US banking process queries via voice and chat channels. You will provide accurate information on banking products, understand customer requirements, and escalate complex issues when needed.

The role emphasizes a professional, customer-focused approach and adherence to banking-process guidelines, with coverage across voice and chat support and walk-in interview readiness.

Qualifications

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.
• Good problem-solving ability.
• Strong customer-service orientation.

Responsibilities

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.
• Accurately document customer interactions.
• Meet assigned productivity, quality, and customer-service targets.

Skills

Fluent English

Excellent verbal and written English

Strong listening and comprehension

Professional customer-handling

Good problem-solving

Customer-service orientation

Job description

• Handle customer queries for the US banking process through voice and chat channels.


• Provide accurate and timely information regarding banking products, services, and customer concerns.


• Understand customer requirements and provide appropriate resolutions.


• Maintain a professional and customer-focused approach throughout every interaction.


• Escalate complex issues to the appropriate department when required.

Job Role

• Customer Care Executive

Job Description

• Handle customer queries for the US banking process through voice and chat channels.


• Provide accurate and timely information regarding banking products, services, and customer concerns.


• Understand customer requirements and provide appropriate resolutions.


• Maintain a professional and customer-focused approach throughout every interaction.


• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.


• Communicate clearly and confidently with international customers.


• Understand customer concerns and provide suitable solutions.


• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.


• Provide accurate information using professional written English.


• Manage multiple customer conversations efficiently.


• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

• Deliver a high-quality customer experience.


• Maintain professional communication with customers.


• Follow company policies, procedures, and banking-process guidelines.


• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.


• Maintain confidentiality of customer and banking information.


• Accurately document customer interactions.


• Meet assigned productivity, quality, and customer-service targets.

Required Skills

• Fluent English communication is mandatory.


• Excellent verbal and written English skills.


• Strong listening and comprehension abilities.


• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.


• Strong customer-service orientation.


• Ability to handle difficult customer situations professionally.


• Ability to work in a target-driven and fast-paced environment.

Walk-in Interview Details

• 10 Aug 2026 – 24 Aug 2026

Interview Time

• 10.00 am – 04.00 pm

Other Instructions

• Wear formal attire.


• Carry a hard copy of your updated resume.


• Bring a valid government-issued ID proof.


• Be fully prepared for the interview.


• Report on time.