Chat Support Executive

JobTrade; Dadri; On-site; INR 260,000 - 380,000; Full time

Job summary

JobTrade is hiring for a Chat Support Executive to handle customer queries for the US banking process through voice and online chat channels. The role requires delivering accurate information on banking products and maintaining a professional customer-focused approach.

You will escalate complex issues and ensure timely resolutions while adhering to process guidelines. Candidates should have fluent English communication, both verbal and written, with the ability to manage multiple conversations

Qualifications

• Fluent English communication is required.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Responsibilities

• Handle customer queries for US banking process via voice and chat.
• Provide accurate and timely information on banking products and services.
• Escalate complex issues to the appropriate department when needed.
• Maintain professional, customer-focused interactions across channels.
• Adhere to process, quality standards, and confidentiality requirements.

Skills

Fluent English

Excellent verbal English

Excellent written English

Strong listening abilities

Professional customer-handling

Problem-solving

Customer-service orientation

Target-driven environment

Job description

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Role

• Chat Support Executive

Job Description

Customer Support:

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.
• Communicate clearly and confidently with international customers.
• Understand customer concerns and provide suitable solutions.
• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.
• Provide accurate information using professional written English.
• Manage multiple customer conversations efficiently.
• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling:

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.
• Maintain confidentiality of customer and banking information.
• Accurately document customer interactions.
• Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills:

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.
• Strong customer-service orientation.
• Ability to handle difficult customer situations professionally.
• Ability to work in a target-driven and fast-paced environment.

Walk-in Interview Details

Interview Date:

• 07 Aug 2026 – 21 Aug 2026

Interview Time

• 10.00 am – 04.00 pm