Customer Care Executive -Jewellery/D2C -E-Commerce -Gurugram-2+ Years

Crescendo Global Leadership Hiring India; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Crescendo Global Leadership Hiring India is seeking a Customer Success Executive for our premium D2C jewellery client in Manesar, Haryana. You will handle inquiries across calls, email, WhatsApp, and chat, manage orders and post-sale support, and collaborate with logistics to ensure smooth fulfillment.

The ideal candidate has 1+ years of experience in customer success or service within jewellery, luxury retail, fashion, lifestyle, or e-commerce, and strong English communication.

Qualifications

• 1+ year of experience in Customer Success, Support or Service.
• Experience in Jewellery, Luxury Retail, Fashion, Lifestyle, D2C, or E-commerce.
• Excellent verbal and written English.
• Proficiency with email, chat, WhatsApp, and voice support.
• Working knowledge of CRM tools; Shopify advantageous.

Responsibilities

• Handle customer queries via calls, emails, WhatsApp, and chat and resolve promptly.
• Manage orders, returns, exchanges, refunds, and tracking.
• Coordinate with logistics and operations for seamless fulfillment.
• Maintain customer records and update interactions in CRM.
• Resolve complaints while maintaining high customer satisfaction.
• Assist customers with product information and after-sales support.
• Build relationships to encourage repeat business and brand loyalty.
• Collaborate with internal teams to improve the customer experience.

Skills

Customer Success

Customer Support

Customer Service

CRM Tools

Shopify

WhatsApp Support

Email Support

Chat Support

Order Management

Excel

Education

Bachelor's degree / Any degree

Tools

Shopify

CRM Tools

Job description

Customer Success Executive-Silver Jewellery / D2C E-commerce -Manesar -1+Years

We are looking for a customer-focused professional with 1+ years of experience in Customer Success, Customer Support, or Customer Service within the jewellery, luxury retail, fashion, lifestyle, or D2C e-commerce industry. The ideal candidate should possess excellent verbal and written communication skills, hands-on experience in handling customer queries through multiple channels, and the ability to deliver an exceptional customer experience while managing end-to-end customer interactions.

Location: Manesar, Haryana

Your Future Employer: A rapidly growing premium D2C jewellery brand known for its contemporary designs, customer-first approach, and strong presence in the e-commerce space. The organization offers an opportunity to work in a dynamic environment with exposure to customer success, CRM, and e-commerce operations.

Responsibilities

1. Handling customer queries through calls, emails, WhatsApp, and chat while ensuring timely resolution.
2. Managing customer orders, returns, exchanges, refunds, and order tracking efficiently.
3. Coordinating with logistics and operations teams for seamless order fulfillment.
4. Maintaining customer records and updating interactions using CRM tools.
5. Resolving customer complaints while delivering a high level of customer satisfaction.
6. Assisting customers with product information, order status, and after-sales support.
7. Building strong customer relationships to encourage repeat business and brand loyalty.
8. Collaborating with internal stakeholders to improve the overall customer experience.

Requirements

1. 1+ years of experience in Customer Success, Customer Support, or Customer Service.
2. Experience in Jewellery, Luxury Retail, Fashion, Lifestyle, D2C, or E-commerce industry.
3. Excellent verbal and written English communication skills.
4. Hands-on experience with email, chat, WhatsApp, and voice support.
5. Working knowledge of CRM tools and Shopify will be an advantage.
6. Strong customer relationship management and problem-solving skills.
7. Proficiency in MS Excel and basic computer applications.
8. Graduate in any discipline.

What's in it for you

1. Opportunity to work with a fast-growing premium D2C brand.
2. Exposure to customer success, CRM, and e-commerce operations.
3. Dynamic work environment with strong learning and career growth opportunities.
4. Opportunity to contribute directly to delivering exceptional customer experiences.

Disclaimer

Crescendo Global specializes in Senior to C-Level niche recruitment. We are committed to providing equal employment opportunities and do not discriminate on the basis of race, religion, gender, age, disability, sexual orientation, or any other protected characteristic. We encourage applications from all qualified candidates.

Note

Due to the high volume of applications, if you do not hear from us within one week of your application, please consider that your profile has not been shortlisted for the current opportunity.

Profile Keywords

Customer Success, Customer Support, Customer Service, CRM, Shopify, WhatsApp Support, Email Support, Chat Support, Order Management, Customer Relationship Management, D2C E-commerce, Jewellery