Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Dadri; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer service professional in Dadri, Uttar Pradesh. The role focuses on handling inquiries, delivering accurate product information, and solving complex customer issues to enhance overall experience.

The successful candidate will collaborate with internal teams, maintain strong product knowledge, and strive to meet performance targets in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Connaissances

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Adaptability

Multitasking

Fast-paced environment

Formation

High school diploma or equivalent

College degree preferred

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.