Customer Care Executive- Inbound Process

Prudent Corporate; Ahmedabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

Prudent Corporate Advisory Services Ltd. is urgently hiring for a Customer Care Executive- Inbound Process at Ahmedabad. The role involves handling complaints, providing timely solutions, and following up to ensure satisfaction.

Fluency in English, Hindi and Gujarati, strong communication skills, and product knowledge are essential. 0-5 years of experience in mutual funds or related client handling preferred.

Qualifications

• Graduate or postgraduate degree in any field except engineering.
• 0-5 years of experience from Mutual Fund Industry or experience handling clients from other industries.

Responsibilities

• Handle complaints and provide timely solutions and follow up.
• Answer inbound inquiries by phone and email; guide customers about services.
• Identify customer needs, explain information clearly, and maintain accuracy.

Skills

Customer service

Communication

Multilingual

Problem solving

Education

Graduate or PG

Job description

Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.

Location

Ahmedabad- Gulbai Tekra

Experience

0-4 years

Job Description

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question & suggesting information about services. Identify and assess customers needs to achieve satisfaction & follow communication procedures, guidelines & policies. Handling call and email inquiries /queries raise by the prospects & clients. Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.

Qualifications

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. He/she should have a right attitude. We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal & Vocal communication skill in English. Candidate should have be loyal, honest. Candidate should have a long term vision & should be decision maker.