Customer Care Executive - Gurgaon Location

Niftel Communications; Gurugram District; On-site; INR 250,000 - 380,000; Full time

Job summary

Niftel Communications is seeking a Customer Service Representative to deliver excellent support by addressing inquiries, resolving issues, and ensuring a positive customer experience. The role emphasizes effective communication, problem-solving, and collaboration with internal teams to meet performance metrics and contribute to process improvements.

Candidates should have a graduate degree and proven experience in customer service, with familiarity in CRM tools.

Qualifications

• Bachelor's or associate degree preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving and conflict-resolution skills.
• Patience, empathy, and a customer-centric mindset.
• Familiarity with CRM software and customer service tools is a plus.

Responsibilities

• Respond to customer inquiries via phone in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Identify customer needs and offer appropriate solutions or alternatives.
• Understand product or service issues and elevate complex cases as needed.
• Maintain detailed and accurate records of customer interactions.
• Follow up to ensure customer issues are resolved satisfactorily.
• Collaborate with internal teams to address customer needs.
• Meet performance metrics, including response time, satisfaction scores, and resolution rates.
• Contribute to continuous improvement of customer service processes.

Skills

Customer communication

Multitasking

Problem solving

Time management

Empathy

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Job description

Profile Summary

The Customer Service Representative is responsible for delivering excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.

Key Responsibilities

• Respond to customer inquiries via phone in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Identify customer needs and offer appropriate solutions or alternatives.
• Understand product or service issues and elevate complex cases as needed.
• Maintain detailed and accurate records of customer interactions.
• Follow up to ensure customer issues are resolved satisfactorily.
• Collaborate with internal teams to address customer needs.
• Meet performance metrics, including response time, satisfaction scores, and resolution rates.
• Contribute to continuous improvement of customer service processes.

Qualifications

• Minimum graduate associate or bachelors degree preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving and conflict-resolution skills.
• Patience, empathy, and a customer-centric mindset.
• Familiarity with CRM software and customer service tools is a plus.

Shift & working hours ( WFO)

6 days working, 1 rotational week-off

Female : Any 9 hours between 7 am and to 10 pm

Male : Any 9 hours between 24*7 any 9 hours