Customer Service Executive

North East Hire Purchase Co India; Gurugram District; On-site; INR 240,000 - 320,000; Full time

Job summary

North East Hire Purchase Co India invites applicants for the role of Customer Service Executive. Walk-in interviews are scheduled Monday to Friday at Unit No.

508-510, 5th Floor, Well-Done Techpark, Sector 48, Gurgaon, Haryana 122001. You will handle customer inquiries via phone, email, and chat; resolve queries with accuracy; escalate complex issues to senior staff; strive to meet targets on call handling time and first-call resolution; and coordinate with internal teams to ensure timely issue

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve customer queries and concerns with accuracy and professionalism.
• Escalate complex issues to senior team members or supervisors when required.
• Meet performance targets such as call handling time, resolution rate, and first-call resolution.
• Collaborate with internal teams to ensure smooth communication and timely issue resolution.

Job description

Walk-in Interview | Customer Service Executive

Walk-in Days: Monday to Friday

Interview Venue:
Unit No. 508-510, 5th Floor, Well-Done Techpark, Sector 48, Gurgaon, Haryana 122001

Working Days: 6 days a week

Contact: 92173 59023

Job Description:

• Handle customer inquiries via phone calls, emails, and chat.
• Resolve customer queries and concerns with accuracy and professionalism.
• Escalate complex issues to senior team members or supervisors when required.
• Meet performance targets such as call handling time, resolution rate, and first-call resolution.
• Collaborate with internal teams to ensure smooth communication and timely issue resolution.

For more information, contact: 92173 59023