Customer Care Executive (CCE)

Truely Marry; Kanpur; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Training and development programs

Growth opportunities

Job summary

Truely Marry is seeking a Customer Care Executive (CCE) in Kanpur. The role requires 0-1 year of experience with strong English and Hindi communication, a customer-first attitude, and computer/CRM familiarity.

You will be the first point of contact for clients, handling inquiries, resolving concerns, and ensuring satisfaction.

Qualifications

• Bachelor's degree in any stream.
• Proficient in English and Hindi for customer support.
• Strong communication and listening skills.
• Ability to handle pressure and resolve conflicts calmly.
• Experience with CRM tools is a plus; freshers may apply.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide detailed information about company services and offerings.
• Address customer queries, complaints, and concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to senior management when required.
• Achieve daily/weekly call targets and performance metrics.
• Build and maintain positive relationships with clients.
• Assist in customer feedback collection for service improvement.
• Ensure every customer interaction reflects the company’s values and standards.

Skills

Verbal communication

Listening skills

Problem solving

Interpersonal skills

CRM tools

Teamwork

Education

Bachelor's degree

Tools

MS Office

CRM tools

Job description

Position: Customer Care Executive (CCE)

Experience: 0-1 Year

Location: kanpur

Responsibility: We are looking for a customer care executive to join our team. The ideal candidate should be confident, polite, and customer-oriented, with strong communication skills. You will be the first point of contact for our clients, handling inquiries, resolving concerns, and ensuring excellent customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide detailed information about company services and offerings.
• Address customer queries, complaints, and concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to senior management when required.
• Achieve daily/weekly call targets and performance metrics.
• Build and maintain positive relationships with clients.
• Assist in customer feedback collection for service improvement.
• Ensure every customer interaction reflects the company’s values and standards.

Job Specifications (Requirements)

• Graduate in any stream (bachelor’s degree mandatory).
• Strong verbal communication skills in English and Hindi.
• Good listening skills with a customer-first approach.
• Ability to handle pressure and resolve conflicts calmly.
• Basic knowledge of computers, MS Office, and CRM tools.
• Strong problem-solving and decision-making abilities.
• Positive attitude with excellent interpersonal skills.
• Ability to work both independently and as part of a team.
• Prior experience in telecalling or customer service is preferred (freshers/females can apply).
• Willingness to learn, adapt, and grow within the organization.

What We Offer

• Competitive salary with performance-based incentives.
• Training and development programs.
• Growth-oriented work environment.