Customer Care Executive

Shining Stars Institution & travels; Lucknow; On-site; INR 189,720 - 245,520; Full time

Benefits offered by this job

Immediate Hiring

Excellent Incentive Structure

Growth-Oriented Work Culture

Opportunity for Freshers to Start Their Career

Stable and Long-Term Career Prospects

Job summary

Shining Stars Institution & travels in Lucknow is looking for a Customer Care Executive for domestic processes. This role involves handling inbound calls, chats, and providing customer support with a focus on excellent communication skills.

With opportunities for both freshers and experienced candidates, the position offers a competitive salary of up to 22k CTC plus performance bonuses. Join a growth-oriented work culture with stable career prospects.

Qualifications

• Good spoken and written English communication skills are mandatory.
• Customer-focused attitude with strong problem-solving abilities.

Responsibilities

• Handle inbound calls, chats, and blended customer support processes.
• Resolve customer queries professionally and within defined timelines.
• Provide accurate information regarding products, services, and policies.
• Assist customers with orders, returns, account-related concerns, and service requests.
• Maintain accurate records of customer interactions and transactions.

Skills

Good spoken and written English communication skills

Customer-focused attitude

Strong problem-solving abilities

Education

Undergraduate or Graduate (Any Stream)

Job description

Customer Care Executive – Domestic Process – Lucknow

Position: Customer Care Executive (Domestic Process)

Process: Voice & Chat

Location: Lucknow

Salary & Benefits

• Freshers: 17k CTC + 3,000 Performance Bonus + Incentives
• Experienced: Up to 22k CTC + 3,000 Performance Bonus + Incentives

Eligibility Criteria

• Undergraduate or Graduate (Any Stream)
• Freshers and Experienced Candidates are welcome to apply
• Good spoken and written English communication skills are mandatory
• Customer-focused attitude with strong problem-solving abilities

Key Responsibilities

• Handle inbound calls, chats, and blended customer support processes
• Resolve customer queries professionally and within defined timelines

Provide accurate information regarding products, services, and policies

Assist customers with orders, returns, account-related concerns, and service requests

Maintain accurate records of customer interactions and transactions

Why Join Us?

• Immediate Hiring
• Excellent Incentive Structure
• Growth-Oriented Work Culture
• Opportunity for Freshers to Start Their Career
• Stable and Long-Term Career Prospects

How to Apply

Interested candidates can share their updated resume via email or phone for interview scheduling.