Customer Care Executive

Core Minds Tech Solutions; Surajpur; On-site; INR 240,000 - 360,000; Full time

Job summary

Core Minds Tech Solutions is seeking a CRM Executive to support customer engagement, retention, and lifecycle marketing initiatives. The role involves executing CRM campaigns, managing customer databases, and coordinating marketing automation workflows to drive outcomes.

The ideal candidate will have hands-on experience with email, WhatsApp and SMS marketing, customer segmentation, and data analysis to optimize campaigns and performance reporting.

Qualifications

• Experience running CRM campaigns across channels.
• Ability to segment audiences and personalize communications.

Responsibilities

• Execute CRM campaigns to improve engagement, retention and lifecycle metrics.
• Manage customer databases and data quality checks.
• Coordinate marketing automation workflows and reporting.

Skills

CRM Campaign Management

Email Marketing

WhatsApp Campaigns

SMS Marketing

Customer Segmentation

Marketing Automation

Excel/Sheets

Data Analysis

Reporting

Job description

CRM Executive to support customer engagement, retention, and lifecycle marketing initiatives. The candidate will be responsible for executing CRM campaigns, managing customer databases, coordinating marketing automation workflows,

Required Candidate profile

• CRM Campaign Management
• Email Marketing
• WhatsApp & SMS Marketing
• Customer Segmentation
• Marketing Automation
• Excel / Google Sheets
• Data Analysis & Reporting