Customer Care Executive

Navneet TOPTECH; Navi Mumbai; On-site; INR 180,000 - 270,000; Full time

Job summary

Navneet TOPTECH in Navi Mumbai, Maharashtra, India, is seeking a Customer Care Executive (CCE) to drive software and hardware installation targets while delivering high-quality customer service to schools. The role involves extensive field visits, resolving queries, ensuring smooth onboarding, and supporting the sales team in retention and renewals.

You will capture feedback, maintain detailed records, update installation and service data, and report activities monthly.

Qualifications

• Achieve and exceed installation targets for software and hardware.
• Resolve customer queries related to software, hardware, logins and features.
• Plan and conduct field visits to schools as per installation schedule.
• Maintain detailed communication records and customer data.
• Submit monthly reports and escalate unresolved issues.

Responsibilities

• Achieve and exceed installation targets for software and hardware.
• Conduct school visits as per PO and installation schedule.
• Install products and hand over in fully working condition.
• Resolve all technical and non-technical customer queries related to software, hardware, logins, and features.
• Ensure excellent customer service to drive retention, renewals, and payments.
• Capture and report customer feedback and maintain detailed communication records.
• Ensure customer data is updated regularly, including installation details, service visits, training schedules, payments, and queries.
• Record all daily activities and customer visits in the CIS system.
• Submit timely monthly reports and escalate unresolved issues.

Job description

Role Overview:

The Customer Care Executive (CCE) is responsible for achieving software and hardware installation targets while providing high-quality customer service to schools. The role involves extensive field visits, resolving customer queries, ensuring smooth onboarding, and supporting the sales team in customer retention and renewals.

Key Responsibilities:

• Achieve and exceed installation targets for software and hardware.
• Conduct school visits as per PO and installation schedule.
• Install products and hand over in fully working condition.
• Resolve all technical and non-technical customer queries related to software, hardware, logins, and features.
• Ensure excellent customer service to drive retention, renewals, and payments.
• Capture and report customer feedback and maintain detailed communication records.
• Ensure customer data is updated regularly, including installation details, service visits, training schedules, payments, and queries.
• Record all daily activities and customer visits in the CIS system.
• Submit timely monthly reports and escal… unresolved issues.